Patient Access Representative II, ED

Sutter Health•Sacramento, CA

About The Position

Serves as the face-to-face point of contact for patients in a hospital setting. Obtains the information needed to register and financially clear patients. Greets patients and family members, obtains and verifies relevant information, and supports registration and financial clearance for service delivery. Enhances the patient experience by providing customer service at the point of service and demonstrating knowledge of Sutter’s health system and service offerings.

Requirements

High school diploma or GED.
One year of recent relevant experience.
General knowledge of patient access and financial counseling functions in acute and non-acute settings.
Working knowledge of insurance and medical terminology.
Knowledge of EMTALA and consent laws.
Time-management skills and ability to manage frequent in-person patient contacts while maintaining and documenting registration data.
Ability to work accurately and efficiently in multiple computer systems, including patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites, and data quality monitoring systems.
Verbal and written communication and active listening skills.
Accuracy and attention to detail.
Decision-making and problem-solving skills.
Ability to work concurrently on a variety of tasks or projects in a diverse environment.
Ability to meet or exceed targeted customer service, productivity, and quality standards.
Computer proficiency.
Ability to work with and maintain confidential information.

Responsibilities

Greet patients and family members and serve as their face-to-face point of contact.
Obtain and verify information needed to register and financially clear patients.
Provide customer service throughout patient interactions and demonstrate knowledge of Sutter’s health system and service offerings.
Maintain and document patient data in registration systems while managing in-person patient contacts.