Patient Access Representative I, 1.0, Nights, 7 pm to 3:30 pm.

Franciscan Alliance, Inc.•Indianapolis, IN

8d•Onsite

About The Position

The Patient Access Representative I performs preregistration, registration, patient financial counseling, and collection of patient co-payments and other liabilities. The role coordinates Patient Access functions with medical staff, revenue cycle, nursing, and ancillary departments to support smooth delivery of services. It collects demographic and financial information needed to generate medical records for services performed at Franciscan Alliance and provides patients or their representatives with required information in accordance with federal and state guidelines. The representative ensures patient information meets quality and regulatory standards, including HIPAA, and compassionately discusses patients’ responsibilities for co-payments, prepayments, and outstanding balances. This is a full-time night position, listed as 7 p.m. to 3:30 p.m., with every-other-weekend work and a rotation of two holidays. The role is based at Franciscan Health’s Indianapolis Campus. Travel is never or rarely required.

Requirements

High school diploma or GED.
Professional, vocational, or trade training.
Ability to compassionately discuss patient responsibilities for co-payments, prepayments, and outstanding balances.

Nice To Haves

Associate's degree.

Responsibilities

Interview patients and family members to obtain registration information and enter accurate data, including patient name, gender, and date of birth, while avoiding duplication of existing medical records.
Enter insurance policy and group numbers, addresses, telephone numbers, patient billing data, and clinical data.
Identify patient liabilities, obtain pre-service payments, counsel patients on payer financial waivers, and process co-payment collections.
Identify co-payment and fiscal procedures related to registration.
Complete computer and telephone preregistrations to maintain patient flow.
Coordinate Patient Access functions with medical staff, revenue cycle, nursing, and ancillary departments.
Distribute required information to patients or their representatives and ensure patient information meets quality, regulatory, and HIPAA standards.