Patient Access Representative I, 1.0, Nights, 7 pm to 3:30 pm.

Franciscan Alliance•Indianapolis, IN

6d•Onsite

About The Position

The Patient Access Representative I performs preregistration, registration, patient financial counseling, and collection of patient liabilities, including copayments. The role coordinates Patient Access functions with medical staff, revenue cycle, nursing, and ancillary departments to support smooth delivery of services. It collects demographic and financial information needed to generate medical records for services performed at Franciscan Alliance, distributes information to patients or their representatives, and ensures patient information meets quality and regulatory standards, including HIPAA guidelines. The representative compassionately discusses patients’ responsibilities for copayments, prepayments, and outstanding balances. This is a full-time night position at Franciscan Health’s Indianapolis Campus. The schedule is 7:00 p.m. to 3:30 p.m., with every other weekend and a two-holiday rotation. Travel is never or rarely required. Franciscan Health describes itself as a Catholic health care system with 11 ministries and access points across Indiana and Illinois, focused on compassionate, comprehensive care for patients and communities.

Requirements

High school diploma or GED required.
Professional, vocational, or trade training required.

Nice To Haves

Associate's degree preferred.

Responsibilities

Interview patients and families to obtain registration information.
Enter accurate patient identifying information, including name, gender, and date of birth, while avoiding duplication of an existing medical record during registration and preregistration.
Enter insurance policy and group numbers, addresses, telephone numbers, patient billing data, and clinical data.
Identify patient liabilities and obtain preservice payments.
Counsel patients on payer financial waivers and process copayment collections.
Identify copayment and fiscal procedures related to registration.
Complete computer and telephone preregistrations to maintain patient flow.
Coordinate Patient Access functions with medical staff, revenue cycle, nursing, and ancillary departments.
Distribute information to patients or their representatives as required by federal and state guidelines.
Ensure patient information meets quality and regulatory standards, including HIPAA guidelines.