Patient Access Float
About The Position
The Patient Access Representative I - Float travels to regional locations as staffing needs dictate and provides customer service while facilitating patient and visitor registration and scheduling at Intermountain Health. The role collects and enters accurate, complete information; verifies insurance and eligibility; collects co-pays and balances; and follows up on pending issues. The caregiver follows Intermountain Health policies and procedures and applicable federal and state regulations governing patient privacy, confidentiality, and patient rights. The position coordinates with clinical and administrative staff to support patient flow and quality care. It also provides information about financial assistance, payment plans, and charity care, and helps patients with directions and parking. The role is based at Northglenn Healthcare Pavilion in Northglenn, Colorado, and is scheduled for 36 hours per week.
Requirements
- Demonstrated proficiency with computers, including Microsoft Office, the internet, and email.
- Customer service experience, preferably in a healthcare setting.
- Ability to work in a fast-paced environment.
Nice To Haves
- High school diploma or equivalent.
- Experience with Epic.
Responsibilities
- Greet and assist patients and visitors courteously and professionally.
- Obtain and verify patient demographic, financial, and insurance information.
- Register and schedule patients for appointments, tests, and procedures.
- Collect and process co-pays, deductibles, and balances due at the time of service, and complete the end-of-day balance process.
- Provide information about financial assistance, payment plans, and charity care.
- Explain consent forms, policies, and disclosures and obtain signatures.
- Ensure adherence to federal and state regulations, including EMTALA, and safeguard patient rights and compliance.
- Provide patients with directions, maps, and parking information.
- Coordinate with clinical and administrative staff to support smooth patient flow and quality care.
- Document and update patient records in the electronic health system.
- Follow up on pending issues such as prior authorizations, referrals, and pre-certifications.
Benefits
- A benefits package covering programs intended to support caregivers' well-being and wellness.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
