PATIENT ACCESS ASSOCIATE/FLOAT - PATIENT ACCESS - FT DAYS

ANDERSON HOSPITAL•Maryville, IL

4d•$16 - $25•Onsite

About The Position

The Patient Access Associate/Float facilitates patient access to services at Anderson Hospital by accurately and efficiently collecting demographic and insurance information, entering it into the hospital registration system, and coordinating predetermined patient financial responsibilities. As a front-line employee, the associate provides excellent customer service and protects patient health information. The role provides backup coverage throughout Patient Access when staff are absent and requires learning and performing registration responsibilities across all Patient Access areas, including the software applications used in those areas and at offsite locations. Flexibility in availability is required because some Patient Access areas operate 24/7. Responsibilities vary by registration area. Outpatient registrars handle registration processes for Radiology, Lab, and VADLAB, including medical necessity, eligibility, and authorization checks. ER/Express Care associates perform registration processes for the emergency department and express care locations, including patient-tracker procedures, insurance and presumptive charity processes, and payment responsibilities. Pre-Arrival associates complete preregistration for scheduled hospital services, determine authorization requirements, and use software to estimate patient financial responsibilities. OB Admission Coordinators register OB patients and perform admission responsibilities for other hospital admissions.

Requirements

High school diploma or equivalent.
Prior registration experience.
Prior customer service experience.
Typing speed of 40–50 words per minute.
Excellent communication and customer service skills.
Computer and organizational skills.
Flexibility in availability; some Patient Access areas operate 24/7.

Nice To Haves

Medical Terminology course or background.

Responsibilities

Greet patients presenting for services and obtain identification and insurance information.
Follow service-specific registration procedures.
Perform required eligibility verifications and document information that supports the payment process.
Review physician orders, ensure the correct physician is added to the record, and contact the physician's office when an order needs completion or additional diagnosis information.
Complete the Medicare Secondary Payer Questionnaire with patients and perform medical necessity checks; prepare and obtain signatures on an Advanced Beneficiary Notice when needed.
Determine whether non-scheduled services or scheduled procedures require insurance authorization, contact insurers as needed, obtain financial responsibility information, and document it in the record.
Identify patient financial obligations, collect payments when applicable, and provide immediate financial counseling or refer patients to appropriate staff.
Perform cashiering functions, including posting receipts, balancing the drawer, completing reconciliation documentation, and depositing receipts at shift end.
Explain and review registration documents with patients or responsible parties, obtain signatures and witness them, provide copies, and scan forms into the imaging system when E-Signature is not used.
Notify receiving departments when registration is complete and the patient is ready for service; consider whether a wheelchair or transport escort is needed.
Understand and follow Meditech downtime procedures during incidents or maintenance downtime.
Review and resolve registration issues on the registration quality software worklist before the billing date.
Complete exclusion monitoring checks using the Compliance Resource Center (CRC).
For outpatient registrations, perform medical necessity checks and determine eligibility and authorization requirements for scheduled and walk-in procedures in Radiology, Lab, and VADLAB.
For ER and Express Care registrations, follow patient-tracker, insurance, presumptive charity, and payment procedures.
For pre-arrival registrations, complete preregistration for scheduled hospital services, determine authorization requirements, and use software to estimate patient financial responsibilities.
For OB admissions, perform inpatient and outpatient registration for OB patients and admission responsibilities for other hospital admissions.