Patient Access Representative I- Part-Time

Medical University of South Carolina•Columbia, SC

About The Position

The Patient Access Representative I works in the Patient Admissions Department and processes patient preadmission and admission demographic and insurance information. The representative enters information into the hospital computer system, maintains quality control to ensure the accuracy of each preadmission and admission, and serves as a liaison among patients, financial counselors, and hospital patient accounting. The role ensures compliance with state, federal, and MUSC policies and procedures. Responsibilities described for the role also include supporting staff with registration procedures and complex patient access matters; coordinating patient flow, scheduling, registration, and check-in; addressing escalated patient concerns; collaborating with clinical teams; auditing registration and insurance information; supporting staff training; monitoring patient access performance metrics; and participating in departmental improvement initiatives.

Requirements

High school diploma or equivalent (GED).
At least 1 year of customer service experience; the minimum experience and training section also accepts experience in health care or a business-related field.
Ability to perform the listed physical job functions, including standing, sitting, walking, and lifting or carrying up to 15 pounds as required.

Nice To Haves

Ability to interpret and apply financial procedures and regulations.
Previous experience with hospital information systems or word processing.

Responsibilities

Process patient preadmission and admission demographic and insurance data and enter it into the hospital computer system.
Maintain quality control to ensure preadmission and admission information is accurate.
Act as a liaison between patients, financial counselors, and hospital patient accounting.
Ensure state, federal, and MUSC policies and procedures are followed.
Assist Patient Access Representative I staff with registration procedures, insurance verification, and customer service practices.
Provide guidance on patient access workflows and help staff address complex registration issues, insurance inquiries, and patient concerns.
Coordinate patient flow and scheduling, including registration, appointment scheduling, and check-in.
Handle escalated patient inquiries, complaints, and issues, resolving conflicts and offering solutions.
Collaborate with clinical departments, nurses, and physicians to address patient care needs, scheduling conflicts, and access processes.
Conduct quality assurance audits of registration data, insurance information, and documentation for accuracy and regulatory compliance.
Assist with training new staff, developing training materials, and conducting ongoing education on patient access procedures.
Monitor patient access metrics, including registration accuracy, wait times, and patient satisfaction scores.
Participate in departmental meetings, committees, and initiatives to improve efficiency, patient experience, and organizational outcomes.