Patient Access Representative I- Part-Time

Medical University of South Carolina•Columbia, SC

About The Position

The Patient Access Representative I works in the Patient Admissions Department and processes patient preadmission and admission demographic and insurance information. The role enters information into the hospital computer system, maintains quality control to ensure accuracy, and acts as a liaison among patients, financial counselors, and hospital patient accounting. The representative ensures compliance with applicable state, federal, and MUSC policies and procedures. The role also supports staff with registration workflows, insurance inquiries, patient concerns, scheduling, and check-in. It handles escalated issues, performs quality assurance audits, contributes to staff training and departmental improvement initiatives, and monitors patient access performance metrics. This is a part-time employee position scheduled for 20 hours per week.

Requirements

High school diploma or equivalent (GED).
At least 1 year of customer service experience; the job summary also identifies experience in customer service, health care, or a business-related field.
Ability to perform job functions while standing, sitting, and walking frequently; work indoors continuously; and perform the listed physical and sensory functions and lifting tasks as applicable.

Nice To Haves

Ability to interpret and apply financial procedures and regulations.
Previous experience with hospital information systems or word processing.
Experience in health care or a business-related field.

Responsibilities

Assist Patient Access Representative I staff by providing guidance on registration procedures, insurance verification, and customer service best practices.
Serve as a subject matter expert in patient access workflows, policies, and procedures, helping staff resolve complex registration issues, insurance inquiries, and patient concerns.
Coordinate patient flow and scheduling, including registration, appointment scheduling, and check-in processes.
Handle escalated patient inquiries, complaints, and issues; resolve conflicts and provide solutions to improve patient satisfaction.
Collaborate with clinical departments, nurses, and physicians to address patient care needs, scheduling conflicts, and patient access processes.
Conduct quality assurance audits of patient registration data, insurance information, and documentation for accuracy and regulatory compliance.
Assist with training new staff, developing training materials, and conducting ongoing education on patient access policies and procedures.
Monitor patient access metrics, including registration accuracy, wait times, and patient satisfaction scores.
Participate in departmental meetings, committees, and initiatives to improve operational efficiency, patient experience, and organizational results.
Process patient preadmission and admission demographic and insurance data and enter information into the hospital computer system.
Maintain quality control for preadmissions and admissions, act as a liaison between patients, financial counselors, and hospital patient accounting, and ensure required policies and procedures are followed.