Patient Access Representative 3, Full Time

University of Miami • Miami, FL

2d • Onsite

About The Position

The Patient Access Representative 3 oversees registration and financial clearance activities to facilitate reimbursement for services rendered by the department and serves as a functional expert for department peers. This is an on-site position at UHealth Tower with a Monday–Friday schedule from 7:30 AM to 4:00 PM.

The role obtains and enters the demographic, financial, and clinical information needed to financially clear scheduled patient accounts; confirms insurance coverage and eligibility; obtains authorizations, pre-certifications, and referrals; and informs patients of financial liabilities before service. The representative also serves as a lead resource for lower-level Patient Access Representatives and recommends approaches to improve performance and productivity. Duties may be expanded or adjusted according to departmental needs.

Requirements

• High school diploma or equivalent.
• Minimum 3 years of relevant experience.
• Knowledge of generally accepted accounting procedures and principles.
• Skill in completing assignments accurately and with attention to detail.
• Ability to process and handle confidential information with discretion.
• Ability to work independently and/or in a collaborative environment.
• Ability to communicate effectively in oral and written form.

Responsibilities

• Obtain, confirm, and enter demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.
• Contact patients’ families or physicians’ offices to obtain missing insurance information.
• Verify insurance and confirm patient coverage eligibility and benefits; notify the patient and referring physician when eligibility fails.
• Collaborate with scheduling departments to identify add-on patients.
• Obtain necessary authorizations, pre-certifications, and referrals.
• Notify patients of liabilities before the date of service and collect funds.
• Maintain appropriate records, files, and accurate documentation in the system of record.
• Serve as a lead resource for lower-level Patient Access Representatives.
• Recommend new approaches to management to enhance performance and productivity.
• Adhere to University and unit-level policies and procedures and safeguard University assets.

Benefits

• Competitive salaries.
• Medical benefits.
• Dental benefits.
• Tuition remission.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED