Patient Access Representative 2, Full Time

University of Miami•Miami, FL

4d•Onsite

About The Position

The Patient Access Representative 2 (On-Site) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, explaining pertinent documents, and collecting payments. This role is crucial for the financial clearance of scheduled patient accounts by obtaining, confirming, and entering demographic, financial, and clinical information. The representative will also contact patients' families or physicians' offices for missing insurance information, verify insurance eligibility, and notify patients and referring physicians of any issues. Collaboration with scheduling departments to identify add-on patients, obtaining necessary authorizations, pre-certifications, and referrals are also key responsibilities. The role involves notifying patients of liabilities and collecting funds, while maintaining appropriate records and accurate documentation. Adherence to University and unit-level policies and procedures, and safeguarding University assets are expected. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Requirements

High school diploma or equivalent
Minimum 2 years of relevant experience
Knowledge of generally accepted accounting procedures and principles.
Skill in completing assignments accurately and with attention to detail.
Ability to process and handle confidential information with discretion.
Ability to work independently and/or in a collaborative environment.
Ability to communicate effectively in both oral and written form.

Responsibilities

Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.
Contact patients’ families or physicians’ offices to obtain missing insurance information.
Verifies insurance and confirms insurance eligibility of patient coverage benefits, notifying patient and referring physician in the event of failed eligibility.
Collaborates with scheduling departments to identify add-on patients.
Obtains necessary authorizations, pre-certifications, and referrals.
Notifies patients of liabilities and collects funds.
Maintains appropriate records, files, and accurate documentation in the system of record.
Adheres to University and unit-level policies and procedures and safeguards University assets.