Patient Access Rep, Marshall Medical Centers North, ER, Full time, 3rd Shift

Huntsville Hospital Health System•Guntersville, AL

9h•Onsite

About The Position

A Patient Access Clerk is a specialized healthcare professional responsible for obtaining and verifying patient demographic and insurance information to support accurate billing and provide a means of contacting patients about treatment or billing issues. Patient Access Clerks are the front line of Marshall Medical Centers and are expected to model exemplary customer service. This role is at Marshall Medical Centers North in the Emergency Room and is full-time on the third shift. The position also involves supporting patient admissions, cashiering, and communication with nursing and clinical staff.

Requirements

Working knowledge of computers and systems, including Microsoft Word, Excel, and Outlook.
Money management skills.
Ability to communicate in a pleasant, professional, concise, and caring manner.
Critical thinking and problem-solving skills.

Nice To Haves

High school diploma or GED.
Prior experience in a healthcare environment and/or customer service.

Responsibilities

Verify patient demographic information, including address, phone number, and insurance.
Obtain pre-certifications and insurance authorizations for scheduled procedures.
Collect co-pays, deductibles, and deposits.
Direct and escort patients and visitors to designated locations.
Provide information about billing and payment inquiries.
Oversee cashier responsibilities, including posting payments and creating facility-specific deposits.
Maintain accuracy by following provided vendor services and department policy.
Complete all required annual competencies.
Follow hospital procedures regarding outpatient order requirements.
Obtain room assignments through provided vendor services and communicate admissions to appropriate nursing and clinical staff.