Patient Access Rep, Marshall Medical Centers North, ER, Full time, 3rd Shift

Huntsville Hospital Health System • Guntersville, AL

2d

About The Position

The Patient Access Rep obtains and verifies patient demographic and insurance information to support accurate billing and to provide contact information regarding treatment or billing issues. As a front-line representative of Marshall Medical Centers, this role is expected to model exemplary customer service. The position is at Marshall Medical Centers North in the ER and is full-time on the third shift.

The role also supports patient registration and admissions, assists patients and visitors with directions, handles payment-related tasks, and helps ensure compliance with department and hospital procedures. The successful candidate communicates in a pleasant, professional, concise, and caring manner and uses critical thinking and problem-solving skills to support patient care.

Marshall Medical Centers serves Marshall County and the surrounding area as part of the Huntsville Hospital Health System. Its facilities include two hospitals, outpatient locations, clinics, and a comprehensive Cancer Care Center.

Requirements

• A working knowledge of computers and systems, including Microsoft Word, Excel, and Outlook.
• Money management skills.
• Ability to communicate in a pleasant, professional, concise, and caring manner.
• Critical-thinking and problem-solving ability.

Nice To Haves

• High school diploma or GED.
• Prior experience in a healthcare environment and/or customer service.

Responsibilities

• Verify patient demographic information, including address, phone number, and insurance.
• Obtain pre-certifications and insurance authorizations for scheduled procedures.
• Collect co-pays, deductibles, and deposits.
• Direct and escort patients and visitors to designated locations.
• Provide information and assistance for billing and payment inquiries.
• Oversee cashier responsibilities, including posting payments and creating facility-specific deposits.
• Maintain accuracy by following provided vendor services and department policy.
• Complete all required annual competencies.
• Follow hospital procedures regarding requirements for outpatient orders.
• Obtain room assignments through provided vendor services and communicate admissions to appropriate nursing and clinical staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED