Patient Access Rep, Marshall Medical Centers South, Outpatient, Part time, Shift varies
About The Position
A Patient Access Clerk obtains and verifies patient demographic and insurance information to support accurate billing and provide a means of contacting patients about treatment or billing issues. Patient Access Clerks are a front-line part of Marshall Medical Centers and are expected to provide exemplary customer service. The role supports outpatient access by verifying patient information, obtaining pre-certifications and insurance authorizations, collecting payments, directing patients and visitors, and assisting with billing and payment inquiries. It also includes cashiering and deposit-related responsibilities, maintaining accuracy according to vendor services and department policy, completing annual competencies, following hospital procedures for outpatient orders, and coordinating room assignments and admission communications with nursing and clinical staff.
Requirements
- High school diploma or GED is preferred.
- Prior experience in a healthcare environment and/or customer service is preferred.
- Working knowledge of computers and systems, including Microsoft Word, Excel, and Outlook.
- Money management skills.
- Ability to communicate in a pleasant, professional, concise, and caring manner.
- Critical-thinking and problem-solving skills.
Nice To Haves
- High school diploma or GED.
- Prior experience in a healthcare environment and/or customer service.
Responsibilities
- Verify patient demographic information, including address, phone number, and insurance.
- Obtain pre-certifications and insurance authorizations for scheduled procedures.
- Collect co-pays, deductibles, and deposits.
- Direct and escort patients and visitors to designated locations.
- Provide a resource for billing and payment inquiries.
- Oversee cashier responsibilities, including posting payments and creating facility-specific deposits.
- Maintain accuracy using provided vendor services and department policy.
- Complete all required annual competencies.
- Adhere to hospital procedures regarding outpatient orders.
- Obtain room assignments through provided vendor services and communicate admissions to appropriate nursing and clinical staff.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
