Patient Access Rep, Marshall Medical Centers North, ER, Full time, 3rd Shift

HH Health System•Guntersville, AL

1d•Onsite

About The Position

A Patient Access Clerk is a specialized health care professional responsible for obtaining and verifying patient demographic and insurance information to support accurate billing and provide a means of contacting patients about treatment or billing issues. Patient Access Clerks are the front line of Marshall Medical Centers and are expected to serve as exemplary models of customer service. The role verifies patient information, handles payment-related tasks, directs and escorts patients and visitors, supports billing and payment inquiries, and coordinates admissions with nursing and clinical staff. The position is based at Marshall Medical Centers North in the ER and is full time on the third shift.

Requirements

Working knowledge of computers and systems, including Microsoft Word, Excel, and Outlook.
Money management skills.
Ability to communicate in a pleasant, professional, concise, and caring manner.
Critical-thinking and problem-solving skills.

Nice To Haves

High school diploma or GED preferred.
Prior experience in a healthcare environment and/or customer service preferred.

Responsibilities

Verify patient demographic information, including address, phone number, and insurance.
Obtain pre-certifications and insurance authorizations for scheduled procedures.
Collect co-pays, deductibles, and deposits.
Direct and escort patients and visitors to designated locations.
Provide a resource for billing and payment inquiries.
Oversee cashier responsibilities, including posting payments and creating facility-specific deposits.
Maintain accuracy through provided vendor services and department policy.
Complete all required annual competencies.
Adhere to hospital procedures regarding outpatient order requirements.
Obtain room assignments through provided vendor services and communicate admissions to appropriate nursing and clinical staff.