Patient Access Rep ED&UC

St. Mary's Healthcare•Amsterdam, NY

About The Position

St. Mary’s Healthcare is hiring a Patient Access Rep to support its Emergency Department and Urgent Care sites. This full-time position works a rotating schedule of days, evenings, and weekends for 36 hours per week. The hiring range is $18.39–$24.59 per hour, with shift differentials for eligible shifts: 10% for weekday evenings and weekend days, 15% for weekday nights, and 21% for weekend evenings and nights. Actual compensation depends on experience and other factors permitted by law. The role welcomes patients, enters and verifies patient information, supports registration and insurance verification, collects payments, maintains medical records, and schedules appointments and services. It also provides patient communication and service recovery, supports coordination with clinical and administrative staff, and may provide coverage in other departments.

Requirements

High school diploma or GED, or a minimum of three years of experience.
Previous customer service experience.
Ability to organize and establish day-to-day priorities while using critical thinking skills.
Ability to multitask while remaining professional, focused, composed, and positive.
Excellent customer service skills; integrity, friendliness, and compassion.
Ability to establish appropriate and effective rapport with others.
Flexibility and initiative; ability to work in a fast-paced environment.
Effective critical-thinking and problem-solving skills.
Proficiency with Microsoft Office products, including Word and Excel.
Strong organizational and interpersonal skills.
Ability to take and follow direction positively and appropriately.
Ability to work both as part of a team and independently.
Effective and appropriate written and oral communication skills.
Ability to speak, read, write, and follow instructions in English.

Nice To Haves

Previous medical office experience.
Medical terminology certification.

Responsibilities

Welcome patients and accurately enter their information into applicable systems; verify patient identification.
Use proper identification and greeting when answering calls, prioritize calls and messages, and route them to the appropriate person or department.
Collect patient demographic information accurately and efficiently and obtain appropriate signatures.
Ensure a valid order is in the medical record when necessary.
Coordinate and communicate with appropriate staff or departments to obtain additional testing, including laboratory or imaging services.
Assist management with quality assurance as needed.
Obtain insurance information and scan insurance cards into the medical record.
Use insurance verification tools and online resources; check for medical necessity and complete authorization requests when appropriate.
Collect patient co-pays and other financial responsibility, record payments in the medical record, and complete cash reconciliation and deposits.
Maintain confidential medical records, obtain records needed for office visits, process medical-information requests according to policies and procedures, and respond to patient requests for records.
Manage incoming and outgoing faxes.
Schedule medical office appointments, basic diagnostic testing and referrals, therapies, surgery, and imaging services as needed.
Provide positive patient communication and service recovery.
Participate in the peer interviewing process as able.
Place calls for an ambulance as directed.
Serve as a float or provide coverage in other departments when requested.
Perform other duties as assigned.