Patient Access Rep ED&UC

St. Mary's Healthcare•Amsterdam, NY

About The Position

St. Mary’s Healthcare is hiring a part-time Patient Access Representative for its Emergency Department and Urgent Care sites. The role supports patient access by greeting patients, entering and verifying information, completing registrations, verifying insurance, collecting payments, maintaining medical records, and scheduling appointments or services. The position also involves patient communication, coordination with other departments, and occasional coverage or floating to other departments. The schedule is rotating and includes days, evenings, and weekends, for 20 hours per week.

Requirements

High school diploma or GED, or a minimum of three years of experience.
Previous customer service experience.
Ability to organize and establish day-to-day priorities while using critical-thinking skills.
Ability to multitask while remaining professional, focused, composed, and positive.
Excellent customer service skills; integrity, friendliness, and compassion.
Ability to establish appropriate and effective rapport with others.
Flexibility and initiative.
Ability to work in a fast-paced environment.
Effective critical-thinking and problem-solving skills.
Proficiency with Microsoft Office products, including Word and Excel.
Strong organizational and interpersonal skills.
Ability to take and follow direction appropriately and positively.
Ability to work both independently and as part of a team.
Effective and appropriate written and oral communication skills.
Ability to speak, read, write, and follow instructions in English.

Nice To Haves

Previous medical office experience.
Medical terminology certification.

Responsibilities

Greet patients, accurately enter their information into applicable systems, and verify patient identification.
Use proper identification and greeting when answering phone calls; prioritize calls and messages and route them to the appropriate person or department.
Collect patient demographic information accurately and efficiently and obtain required signatures.
Ensure a valid order is in the medical record when necessary.
Coordinate with appropriate staff or departments to obtain additional testing, including laboratory or imaging services.
Assist management with quality assurance as needed.
Obtain insurance information and scan insurance cards into the medical record.
Use insurance verification tools and online resources, check for medical necessity, and complete authorization requests as appropriate.
Collect patient co-pays and other financial responsibility, record payments in the medical record, and complete cash reconciliation and deposits.
Maintain confidential medical records, obtain records needed for office visits, and process and respond to medical-information requests according to established policies and procedures.
Manage incoming and outgoing faxes.
Schedule medical office appointments, basic diagnostic testing, referrals, therapies, surgery, and imaging services as needed.
Provide positive patient communication and service recovery.
Participate in the peer interviewing process.
Place calls for an ambulance as directed.
Serve as a float or provide coverage in other departments when requested.
Perform other duties as assigned.