Patient Access Rep ED&UC

St. Mary's Healthcare•Amsterdam, NY

18h

About The Position

St. Mary’s Healthcare is hiring a Patient Access Rep to support its Emergency Department and urgent care sites. This part-time role is scheduled for 24 hours per week on rotating days, evenings, and weekends. The hiring range is $18.39–$24.59 per hour; actual compensation depends on experience and other factors permitted by law. Eligible shifts may receive differentials: 10% for weekday evenings, 15% for weekday nights, 10% for weekend days, and 21% for weekend evenings and nights. The position welcomes patients, registers them, verifies insurance, collects payments, maintains medical records, and schedules appointments and services. The representative also communicates with patients and staff, supports service recovery and quality assurance, and may provide coverage in other departments.

Requirements

High school diploma or GED, or a minimum of three years of experience.
Previous customer service experience.
Ability to organize and establish day-to-day priorities while using critical thinking skills.
Ability to multitask while remaining professional, focused, composed, and positive.
Excellent customer service skills; integrity, friendliness, and compassion.
Ability to establish appropriate and effective rapport with others.
Flexibility and initiative; ability to work in a fast-paced environment.
Effective critical-thinking and problem-solving skills.
Proficiency with Microsoft Office products, including Word and Excel.
Strong organizational and interpersonal skills.
Ability to take and follow direction appropriately and positively.
Ability to work both as part of a team and independently.
Effective and appropriate written and oral communication skills.
Ability to speak, read, write, and follow instructions in English.

Nice To Haves

Previous medical office experience.
Medical terminology certification.

Responsibilities

Welcome patients, enter their information into applicable systems, and verify their identification.
Answer phone calls using proper identification and greeting; prioritize calls and messages and route them to the appropriate person or department.
Collect patient demographic information accurately and efficiently and obtain signatures as appropriate.
Ensure a valid order is in the medical record when necessary.
Coordinate and communicate with appropriate staff or departments to obtain additional lab or imaging testing when needed.
Assist management with quality assurance as needed.
Obtain insurance information, scan insurance cards into the medical record, check medical necessity, and complete authorization requests as appropriate.
Use insurance verification tools and online resources.
Collect patient co-pays and other financial responsibility, record payments in the medical record, and complete cash reconciliation and deposits.
Maintain confidential medical records, obtain records needed for office visits, process requests for medical information according to established policies and procedures, and respond to patient requests for records.
Manage incoming and outgoing faxes.
Schedule medical office appointments, basic diagnostic testing, referrals, therapies, surgery, and imaging services as needed.
Provide positive patient communication and service recovery.
Participate in the peer interviewing process.
Place calls for an ambulance as directed.
Serve as a float or provide coverage in other departments when requested.
Perform other duties as assigned.