Patient Access Rep - Day Shift

Trinity Health • Philadelphia, PA

2d • Onsite

About The Position

The Patient Access Rep greets, pre-registers and/or registers patients courteously and professionally. The role verifies insurance benefits, checks whether pre-certification, authorization, or referrals are required, and performs medical necessity checks when needed. The representative obtains patient signatures on required hospital forms and collects patients’ financial responsibility when required.

This position provides professional, quality customer service, resolves customer concerns in a timely manner, and coordinates services for customers. It communicates revenue-cycle-related issues to patients, physicians, physician office staff, and hospital colleagues. The role rotates among various patient access areas and may work a variety of shifts. The listed schedule is 40 hours per week, 7:00 a.m.–3:30 p.m., with weekend and holiday requirements based on departmental needs.

The position is based at Nazareth Hospital in Philadelphia, Pennsylvania. The hospital serves Northeast Philadelphia and the surrounding region, providing inpatient and outpatient services across a range of specialties.

Requirements

• High school diploma or equivalent.
• At least one year of experience in insurance verification and medical office or hospital customer service.
• Outpatient Registration experience.
• HFMA CRCR or NAHAM CHAA certification required within one year of hire.

Nice To Haves

• Associate degree preferred.

Responsibilities

• Greet, pre-register, and/or register patients in a courteous and professional manner.
• Verify insurance benefits and determine whether pre-certification, authorization, or referrals are required.
• Perform medical necessity checks when needed.
• Obtain patient signatures for required hospital forms.
• Collect patients’ financial responsibility when required.
• Provide professional, quality customer service and resolve customer problems in a timely manner.
• Coordinate services for customers.
• Communicate revenue-cycle-related issues to patients, physicians, physician office staff, and hospital colleagues.
• Rotate among various patient access areas and work shifts as department needs require.

Benefits

• Comprehensive benefits, including medical, dental, vision, and mental health coverage.
• Paid time off.
• 403(b).
• Education assistance.
• Voluntary benefits, including pet insurance, accident insurance, and hospital indemnity insurance.
• Flexible schedules.
• Free onsite parking.
• Referral Rewards Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED