Patient Access Rep - Day Shift

Trinity Health • Philadelphia, PA

4d • Onsite

About The Position

The Patient Access Rep greets, pre-registers, and/or registers patients courteously and professionally. The role verifies insurance benefits; checks whether pre-certification, authorization, and referrals are necessary; performs medical necessity checks when needed; obtains patient signatures for required hospital forms; and collects patients’ financial responsibility when required. The position provides professional, quality customer service, resolves customer problems in a timely manner, coordinates services, and communicates revenue cycle-related issues to patients, physicians, physician office staff, and other hospital colleagues. The role rotates among various areas of patient access and may work a variety of shifts.

This is a full-time, 40-hour-per-week day-shift role at Nazareth Hospital in Philadelphia, Pennsylvania, with a stated schedule of 7:00 a.m.–3:30 p.m. Weekend and holiday work is required according to department needs.

Requirements

• High school diploma or equivalency.
• At least one year of experience in insurance verification and medical office or hospital customer service.
• Outpatient Registration experience.
• HFMA CRCR or NAHAM CHAA certification required within one year of hire.

Nice To Haves

• Associate degree (preferred).

Responsibilities

• Greet, pre-register, and/or register patients in a courteous and professional manner.
• Verify insurance benefits and check for the need for pre-certification, authorization, and referrals.
• Perform medical necessity checks when needed.
• Obtain patient signatures for required hospital forms.
• Collect patients’ financial responsibility when required.
• Provide professional, quality customer service and resolve customer problems in a timely manner.
• Coordinate services for customers.
• Communicate revenue cycle-related issues to patients, physicians, physician office staff, and other hospital colleagues.
• Rotate among various areas of patient access and work a variety of shifts as needed.

Benefits

• Comprehensive benefits, including medical, dental, vision, mental health, paid time off, 403B, education assistance, and voluntary benefits such as pet insurance, accident insurance, and hospital indemnity, available from the first day of employment.
• Flexible schedules.
• Free onsite parking.
• Referral Rewards Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED