Patient Access Rep - Highlands Medical Center - FT - 1st Shift

HH Health System•Scottsboro, AL

2d•Onsite

About The Position

This position is for a Patient Access Representative at Highlands Medical Center, a 170-bed hospital in Scottsboro, part of the Huntsville Hospital Health System. The role involves greeting the public, patients, and families, and accurately obtaining and entering demographic and financial information for all patient types. The representative is responsible for handling customer service issues, ensuring registration accuracy, and continually enhancing knowledge of administrative processes to train new and existing employees. They are also expected to show initiative in process improvement, collect required fees, and manage daily operations. The role requires flexibility to work various shifts, including alternate shifts, weekends, holidays, and being on call. Highlands Medical Center is accredited by the Joint Commission and offers a wide range of emergency, inpatient, and outpatient services.

Requirements

High School Diploma or GED Equivalent
One year of previous work experience in other fields
Excellent verbal and written skills
Ability to work in a fast-paced environment with a positive attitude
Effective time management skills
Efficiency and organizational skills with the ability to multitask

Nice To Haves

Two to three years of customer service/public relations/leadership experience
Two to three years computer experience
Previous medical record or billing experience
Ability to compile and analyze data
Proficiency in Microsoft Office Suite

Responsibilities

Greets the public, patients, and families.
Obtains and enters demographic and financial information for all patient types.
Handles all customer service issues in a customer friendly manner.
Accurately listens and responds appropriately to address and resolve issues at hand.
Ensures all paperwork is checked for registration accuracy.
Continually enhances knowledge regarding administrative processes in order to train new hires and existing employees.
Shows initiative in process improvement.
Collects required fees from patients or authorized representatives.
Responsible for daily operations.
Must be flexible to work as scheduled or needed, which may include alternate shifts, weekends, holidays, and being on call.