Patient Access Rep - Highlands Medical Center - FT - 3rd Shift
About The Position
The Patient Access Representative at Highlands Medical Center is responsible for greeting patients and families, obtaining and accurately entering demographic and financial information for all patient types. This role involves handling customer service issues in a friendly and effective manner, ensuring registration accuracy, and continuously enhancing knowledge of administrative processes to train new and existing employees. The representative is expected to show initiative in process improvement, collect required fees, and manage daily operations. Flexibility to work alternate shifts, weekends, holidays, and be on call is required.
Requirements
- High School Diploma or GED Equivalent
- Will consider one year of previous work experience in other fields.
- Excellent verbal and written skills required.
- Must possess ability to work in a fast-paced environment with a positive attitude.
- Must demonstrate effective time management skills.
- Must demonstrate efficiency and organizational skills with the ability to multitask.
Nice To Haves
- Two to three years of customer service/public relations/leadership experience preferred.
- Two to three years computer experience preferred.
- Previous medical record or billing experience strongly preferred.
- Ability to compile and analyze data preferred.
- Proficiency in Microsoft Office Suite strongly preferred.
Responsibilities
- Greets the public, patients, and families.
- Obtains and enters demographic and financial information for all patient types.
- Handles all customer service issues in a customer friendly manner.
- Accurately listens and responds appropriately to address and resolve issues at hand.
- Must ensure all paperwork is checked for registration accuracy.
- Must continually enhance knowledge regarding administrative processes in order to train new hires and existing employees.
- Should show initiative in process improvement.
- Must collect required fees from patients or authorized representatives.
- Responsible for daily operations.
- Must be flexible to work as scheduled or needed, which may include alternate shifts, weekends, holidays, and being on call.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
