Patient Access Rep - Part Time/Nights

Trinity Health • Mason City, IA

12d

About The Position

Provides patient-focused customer service and performs outpatient and/or inpatient registration and insurance verification. The role collects patient financial liability payments and ensures patients meet financial requirements, including Medicare medical necessity, payer pre-certifications, and referrals. It also provides general information to hospital users, patients, families, and physician offices.

The position works Monday and Thursday nights from 1830 to 0700 in a 12-hour night-shift schedule.

Requirements

• High school diploma or equivalent.
• Knowledge of medical terminology, diagnostic coding, and procedural coding.
• Ability to explain insurance benefits.
• HFMA CRCR or NAHAM CHAA certification required within one year of hire.

Nice To Haves

• Hospital registration or insurance verification experience upon hire is preferred.

Responsibilities

• Validate, obtain, and enter demographic, clinical, financial, and insurance information into the patient accounting system by interviewing patients, family members, and/or guarantors.
• Perform registration activities across a variety of settings and locations and for multiple patient types, including inpatients, outpatients, ambulatory surgery, emergency department, diagnostic outpatients, labor and delivery, newborns, and lab specimens.
• Prepare patient estimates, explain liabilities to patients or guarantors, and collect applicable co-payments, co-insurance, deductibles, deposits, and outstanding balances at check-in.
• Document payments and related actions in the patient accounting system and provide patients with payment receipts.
• Obtain signed physician orders for tests and procedures from physicians or offices.
• Prepare identification bracelets and patient ID labels.
• Obtain and scan patient or guarantor signatures on required forms, including ID cards, insurance cards, consent to treatment, assignment of benefits, release of information, and waivers.
• When needed, audit and record patient valuables and secure appropriate authorizations.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED