Patient Access Rep ED&UC

St. Mary's Healthcare•Amsterdam, NY

10d

About The Position

St. Mary’s Healthcare is hiring a Patient Access Rep to support its Emergency Department and Urgent Care sites. This role welcomes patients, accurately enters and verifies patient information, manages registration and insurance verification, collects payments, maintains confidential medical records, and schedules appointments and services. The representative also provides positive patient communication and service recovery and may provide coverage in other departments. The position is per diem, with rotating shifts and hours as scheduled. The hiring range is $18.39–$24.59 per hour; eligible shifts may include differentials of 10% for weekday evenings and weekend days, 15% for weekday nights, and 21% for weekend evenings and nights. Actual compensation depends on experience and other factors permitted by law.

Requirements

High school diploma/GED or a minimum of three years’ experience.
Previous customer service experience.
Ability to organize and establish day-to-day priorities using critical thinking skills.
Ability to multitask while remaining professional, focused, composed, and positive.
Excellent customer service skills; integrity, friendliness, and compassion.
Ability to establish appropriate and effective rapport with others.
Flexibility and initiative; ability to work in a fast-paced environment.
Effective critical-thinking and problem-solving skills.
Proficiency with Microsoft Office products, including Word and Excel.
Strong organizational and interpersonal skills.
Ability to take and follow direction positively and appropriately.
Ability to work as part of a team and independently.
Effective and appropriate written and oral communication skills.
Ability to speak, read, write, and follow instructions in English.

Nice To Haves

Previous medical office experience.
Medical terminology certification.

Responsibilities

Welcome patients, accurately enter information into applicable systems, and verify patient identification.
Use proper identification and greetings when answering calls; prioritize calls and messages and route them to the appropriate person or department.
Collect patient demographic information accurately and efficiently and obtain signatures as appropriate.
Ensure a valid order is in the medical record when necessary.
Coordinate and communicate with appropriate staff or departments to arrange additional testing, including lab and imaging services.
Assist management with quality assurance as needed.
Obtain insurance information, scan insurance cards into the medical record, check for medical necessity, and complete authorization requests as needed or appropriate.
Use insurance verification tools and online resources.
Collect patient co-pays and other financial responsibility, record payments in the medical record, and complete cash reconciliation and deposits.
Maintain confidential medical records, obtain records needed for office visits, process medical-information requests according to policy, respond to patient record requests, and manage incoming and outgoing faxes.
Schedule medical office appointments, basic diagnostic testing and referrals, therapies, surgery, and imaging services as needed.
Provide positive patient communication and service recovery.
Participate in the peer interviewing process when able.
Place calls for an ambulance as directed.
Serve as a float or provide coverage in other departments when requested.
Perform other duties as assigned.