Patient Access Rep (Huntingdon Pike)

Temple Health • Rockledge, PA

7d

About The Position

The Patient Access Rep performs patient access functions in Ambulatory Care areas, including patient check-in and check-out, registration, insurance verification, referral determinations, active account verification, and entry and verification of patient demographics. The role schedules new and follow-up appointments, laboratory and diagnostic services, and chemotherapy treatments through direct patient interaction and multiple electronic scheduling worklists.

The position rotates among point-of-service areas within the department and requires learning and applying the processes specific to each situation. All work must adhere to departmental and institutional protocols. The Patient Access Rep is accountable for assigned outpatient functions under the direction of the Manager, Ambulatory Care Operations.

Requirements

• High school diploma or equivalent.
• Three years of experience in a related role; related experience in a fast-paced, professional customer service role may be considered in conjunction with healthcare experience.

Responsibilities

• Perform patient check-in and check-out in Ambulatory Care areas.
• Complete patient registration activities.
• Verify insurance and determine referrals.
• Verify active accounts and enter and verify patient demographic information.
• Schedule new and follow-up appointments, laboratory and diagnostic services, and chemotherapy treatments using direct patient interaction and electronic scheduling worklists.
• Rotate among departmental point-of-service areas and apply the processes required for each area and situation.
• Complete work in accordance with departmental and institutional protocols.
• Carry out assigned outpatient functions under the direction of the Manager, Ambulatory Care Operations.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED