Patient Access Rep - UH Patient Access FED - University Hospital
About The Position
The Patient Access Rep supports patient registration and access at University Hospital. The role enters and verifies patient information in the HIS system, gathers required personal, social, financial, insurance, and identification details, and completes admission, registration, legal, financial, and medical forms. The representative explains payment policies and required information, reviews accounts for old debts, and collects and receipts payments. The position also performs general clerical duties, communicates with patients and healthcare staff, follows hospital policies and procedures, and maintains patient confidentiality and infection-control standards. Regular and prompt attendance is required, and the employee must be able to work the defined schedule and overtime as required. Employees must hold a regular position working at least 20 hours per week (.50 FTE or greater) to qualify for benefits.
Requirements
- High school diploma or equivalent.
- One year of general clerical experience; a comparable combination of education and experience may substitute.
- Compassion and excellent communication skills.
- General clerical skills, including ability to use a fax machine, copier, and conference phones.
- Organizational skills and attention to detail.
- Knowledge of Microsoft Office, including Word, Excel, and Outlook.
- Typing and keyboarding skills.
- Ability to work the defined schedule and overtime as required.
Responsibilities
- Abide by and enforce compliance requirements and policies, performing responsibilities ethically and consistently with the organization's values.
- Follow hospital policies and procedures, including those concerning patient confidentiality.
- Enter accurate patient information into the HIS system and follow up on missing data.
- Explain payment policies, review accounts for old debts, and collect payments.
- Collect and receipt monies.
- Use supporting insurance information to enter correct third-party data.
- Perform general clerical duties, including answering phones and maintaining files.
- Complete admission, registration, legal, financial, and medical forms and obtain required signatures.
- Obtain social, financial, and personal data through in-person or telephone interviews.
- Obtain copies of insurance and patient ID cards.
- Distribute and explain state- and federally mandated information to patients.
- Follow established downtime procedures.
- Communicate appropriately with physicians, patients, families, the healthcare team, and staff in person and by telephone, and respond to overhead pages.
- Adhere to Infection Control and Standard Precautions policies and procedures, as well as current safety standards.
- Complete mandatory HealthStream courses and other required department, educational, and hospital requirements.
- Perform essential functions safely with minimal supervision.
- Operate a printer, fax machine, and copiers, and install paper or forms weighing up to 25 pounds.
- Accept and complete duties positively and without conflict; cooperate with and help others to improve department performance.
- Maintain regular and prompt attendance, work the defined schedule, and work overtime as required.
- Perform related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
