Patient Access Rep-Imaging- Full time-days

Trinity Health•Waterloo, IA

1d•Onsite

About The Position

This role involves gathering patient demographic and financial information, entering it into the computer system, assigning patient rooms, preparing necessary documentation, and transporting or escorting patients to their assigned areas. The position requires obtaining appropriate signatures, answering the telephone, managing bed assignments, ordering stat cleans, and communicating effectively with the house supervisor. The representative will inform patients of hospital regulations, secure armbands, and obtain signatures on relevant documents. A key responsibility is determining the need for a hospital-issued Advance Beneficiary Notice (ABN waiver) and ensuring patients are escorted or transported to their assigned areas. The role also includes meeting and greeting patients as the registration process begins, scanning all required information (physician orders, driver's licenses, insurance cards, consents, etc.), and pre-registering all scheduled tests. Adherence to all safety, infection control, and colleague health policies and procedures, as well as HIPAA and EMTALA regulations, is mandatory.

Requirements

Requires the ability to read, write and understand the English language, and communicate effectively with patients, visitors, staff and physicians while performing their job duties.
Strong computer skills, Windows experience.
Database software, mainframe information systems.
Ability to convey positive image and communicate tactfully and professionally with staff, patients and the public.
Ability to work with diverse groups of people and to work under pressure.

Nice To Haves

Completion of Medical Secretary program or other general office training preferred.
One- year medical office experience (scheduling, insurance, or registration) preferred.
Hospital experience and or medical terminology preferred.

Responsibilities

Gathers patient demographic and financial information.
Obtains appropriate signatures.
Answers telephone, bed assignments made, stat cleans ordered and appropriate communication to house supervisor.
Informs patient of hospital regulations, secures armband and obtains signatures on appropriate documents.
Makes determinations regarding need for hospital issued Advance Beneficiary Notice (ABN waiver).
Assures patient escorted/transported to assigned area.
Meet and greet patients as registration process begins.
Scans all needed information (physician orders, drivers licenses, insurance cards, consents, etc.).
Pre-register all scheduled tests.
Adheres to all safety, infection control and colleague health policies and procedures.
Follows HIPAA, and EMTALA regulations per hospital policy.