Patient Access Rep - Patient Access - FT DAYS

Sky Lakes Medical Center

16h•Onsite

About The Position

This position is responsible for patient and visitor reception, directing patients to the appropriate location, and obtaining and verifying insurance and billing information. The role requires accurate processing of information for all insurance types, including those unfamiliar to the representative. The Patient Access Rep will audit charts daily for completeness and accuracy, complete follow-ups within designated timeframes, and prepare identification bracelets and patient care paperwork in a timely manner. Maintaining over 95% accuracy is essential. The role also involves looking up non-scheduled patient exams in the database, contacting appropriate personnel for equipment repair, and maintaining a close working relationship with ancillary clinical departments and physician's offices. Additionally, the Patient Access Rep will attend meetings, support division directions, train and orient new clerical staff, and communicate effectively in person and via telephone. The position requires handling stress and pressure, making decisions, and understanding and complying with the policies and procedures of Sky Lakes Medical Center. Competency in all position responsibilities, including age-specific, cultural, spiritual, and functional awareness, must be demonstrated.

Requirements

Medical or clerical experience
50 wpm keyboard skills
Excellent spelling, math, problem solving skills
Filing skills
Telephone skills
Data entry
Ability to work independently and with co-workers
Ability to communicate effectively with patients and professionals
Ability to prioritize, organize, and attend to detail
20/25 vision with correction required
Good hearing
Legible handwriting

Nice To Haves

Medical terminology
Limited ICD-9 coding knowledge

Responsibilities

Performs department patient and visitor reception, and directs patient to the appropriate location.
Obtains and verifies insurance and billing information. Able to accurately process information for all insurance types as well as have the ability to obtain the necessary information for insurance types that are not familiar.
Audits charts daily for completeness and accuracy. Completes follow-ups within the designated time required. Forwards follow-ups that need to be completed before next scheduled shift to the appropriate person.
Prepares identification bracelet as well as paperwork used during patient care in a timely manner.
Maintains >95% accuracy.
Able to look up non-scheduled patient exams in the data base.
Contacts appropriate people when office equipment repair is needed.
Maintains close working relationship with ancillary clinical departments and physician’s offices.
Attends meetings and supports the future directions of the division and aides in communicating improvements through direct contact with supervisor.
Trains and orients new department clerical staff.
Communicates effectively, both in person and on the telephone and is able to work and interact with a variety of personality types.
Handles stress and pressure and has the ability to make decisions.
Understands, supports, and complies with the philosophy, policies, and procedures of Sky Lakes Medical Center.
Maintains competency in all position responsibilities.
Demonstrates competence in relation to the defined mission, vision, values, and strategic plan of the organization. This will be apparent by ongoing completion of any or all of the following: proficiency testing, skill demonstration, practice of core standards for service excellence, and documentation review.
While performing job tasks, demonstrates awareness of age specific practices of the customer(s).
While performing job tasks, demonstrates awareness of cultural and spiritual practices of the customer(s).
While performing job tasks, demonstrates awareness of the functional status and physical needs of our customer(s).
Performs other duties as assigned.