Patient Access Rep - ER - Full Time - Days/Mids

Trinity Health • Mason City, IA

1d • Onsite

About The Position

This position provides patient-focused customer service, performing outpatient and/or inpatient registration and insurance verification functions. It involves collecting patient financial liability payments and ensuring patients meet financial requirements, including Medicare medical necessity, payer pre-certifications, and referrals. The role also provides general information to hospital users, patients, families, and physician offices.

Requirements

• High school diploma or equivalent.
• HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
• Minimum one (1) year customer service experience.
• Must be able to read, write and/or speak English.
• Computer/PC experience/skills are required.
• Excellent communication skills verbal & written, interpersonal skills are necessary in dealing with internal and external customers, including the ability to interpret customer requirements, recommend and take action to satisfy the customer's needs.
• Accuracy, attentiveness to detail and time management skills required.

Nice To Haves

• Patient Access experience preferred.
• Typing (40 words per minute) or data entry (50-60 keystrokes per minute) preferred.
• Knowledge of medical terminology desired.

Responsibilities

• Responsible for validating/obtaining and entering demographic, clinical, financial, and insurance information into the patient accounting system by interviewing the patient, family member and/or guarantor.
• Preforms activities that are related to registration in a variety of setting/locations and for multiple patient types (Inpatients, Outpatients, Ambulatory Surgery, Emergency Department, Diagnostic Outpatients, Labor & Delivery, Newborn, Lab Specimens, etc).
• Prepare patient estimate and informs patient/guarantor of their liabilities and collects appropriate patient liabilities, including co-payments, co-insurances, deductibles, deposits and outstanding balances at the point of check-in.
• In the collection of funds, documents payments/actions in the patient accounting system and provides the patient with a payment receipt.
• Obtains signed physician orders for all tests and procedures from physicians/offices.
• Prepares identification bracelets and patient ID labels.
• Obtains/scans patient/guarantor signatures on required forms (ID cards, insurance cards, consent to treatment, assignment of benefits, release of information, waivers, etc.).
• May audit & record the patient's valuables, securing appropriate authorizations, if needed.

Benefits

• Education Assistance offered
• Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 20 hours per week or greater
• Competitive wages; including weekend and night differentials
• Generous paid time off program
• Retirement Savings program with employer match starting on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees