Patient Access Rep-Imaging- Full time-days

Trinity Health•Waterloo, IA

1d•Onsite

About The Position

The Patient Access Rep-Imaging position involves gathering patient demographic and financial information and accurately entering it into the computer system. This role is responsible for assigning patient rooms, preparing necessary documentation, and transporting or escorting patients to their assigned areas. Key duties include obtaining appropriate signatures, answering telephones, managing bed assignments, ordering stat cleans, and communicating with the house supervisor. The representative will also inform patients of hospital regulations, secure armbands, obtain signatures on documents, and determine the need for hospital-issued Advance Beneficiary Notice (ABN waiver). Additionally, the role requires meeting and greeting patients, scanning all required information such as physician orders, drivers' licenses, insurance cards, and consents, and pre-registering all scheduled tests. Adherence to all safety, infection control, colleague health policies, HIPAA, and EMTALA regulations is mandatory.

Requirements

Ability to read, write and understand the English language.
Ability to communicate effectively with patients, visitors, staff and physicians while performing job duties.
Strong computer skills.
Windows experience.
Database software experience.
Mainframe information systems experience.
Ability to convey positive image and communicate tactfully and professionally with staff, patients and the public.
Ability to work with diverse groups of people.
Ability to work under pressure.

Nice To Haves

Completion of Medical Secretary program or other general office training.
One-year medical office experience (scheduling, insurance, or registration).
Hospital experience.
Medical terminology.

Responsibilities

Gathers patient demographic and financial information.
Enters information into computer system.
Assigns patient rooms.
Prepares appropriate documentation.
Transports/escorts patient to assigned area.
Obtains appropriate signatures.
Answers telephone.
Makes bed assignments.
Orders stat cleans.
Communicates appropriately to house supervisor.
Informs patient of hospital regulations.
Secures armband.
Obtains signatures on appropriate documents.
Makes determinations regarding need for hospital issued Advance Beneficiary Notice (ABN waiver).
Assures patient escorted/transported to assigned area.
Meets and greets patients as registration process begins.
Scans all needed information (physician orders, drivers licenses, insurance cards, consents, etc.).
Pre-registers all scheduled tests.
Adheres to all safety, infection control and colleague health policies and procedures.
Follows HIPAA, and EMTALA regulations per hospital policy.