Patient Access Rep I

BJC HealthCare•Saint Peters, MO

About The Position

The Patient Access Representative is often the first point of contact for patients and represents BJC through high standards of customer service, compassion, professionalism, and alignment with the organization’s mission, vision, values, and service standards. The role facilitates patients’ entry into BJC facilities and requires emotional intelligence, attention to detail, and the ability to connect personally with patients whose medical needs and acuity vary. The position supports reimbursement and denial prevention by accurately collecting demographic and insurance information, verifying benefits, collecting payments at the point of service, and correctly identifying patients in the Master Patient Index (MPI). It includes hospital registration and scheduling across multiple BJC systems, verifying insurance, scanning and retrieving documents, validating orders, and providing preparation instructions and education about financial responsibilities. The representative must understand and apply regulatory requirements, including Medicare Secondary Payer, HIPAA Privacy Standards, the Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, and JCAHO requirements. This is a safety-sensitive position requiring the ability to remain alert and work safely. The role is part-time, with two 12-hour shifts per week from 1 p.m. to 1:30 a.m., and rotating weekends and holidays.

Requirements

High school diploma or GED.
No experience required.
Ability to work two 12-hour shifts per week, 1 p.m. to 1:30 a.m.
Ability to work rotating weekends and holidays.
Strong communication skills and a professional, patient-focused manner.
Attention to detail and ability to maintain accurate patient records.
Ability to understand and apply applicable insurance, Medicare, and regulatory requirements.
Ability to remain alert and work safely.

Nice To Haves

Associate’s degree.
Less than two years of experience.
Certified Healthcare Access Associate (CHAA) certification.

Responsibilities

Problem-solve a variety of situations using critical thinking and anticipate and respond to patients’ needs.
Communicate professionally, positively, and with a patient-focused approach with patients, families, and coworkers in person, by computer, and by phone.
Maintain the accuracy and integrity of patients’ clinical, financial, and billing records, including selecting the correct patient in the Master Patient Index.
Register and schedule patients in multiple BJC systems.
Verify patient identity and insurance, and scan and retrieve documents within multiple BJC systems.
Validate that orders are complete, signed by the ordering provider, and specify the correct test.
Provide patients with procedure preparation instructions and education about financial responsibilities, and collect applicable payments.
Understand, explain, and enforce hospital compliance with Medicare Secondary Payer, HIPAA Privacy Standards, the Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, and JCAHO requirements.
Obtain a HIPAA acknowledgement from each patient.
Remain alert and work safely in a safety-sensitive position.

Benefits

Comprehensive medical, dental, vision, and life insurance, and legal services, available the first day of the month after hire.
Disability insurance paid for by BJC.
Annual 4% BJC automatic retirement contribution.
401(k) plan with BJC match.
Tuition assistance available on the first day.
BJC Institute for Learning and Development.
Health Care and Dependent Care Flexible Spending Accounts.
Paid Time Off combining vacation, sick days, holidays, and personal time.
Adoption assistance.
Daily pay.