Patient Access Rep-ED - Registration ED - Per Diem 8 Hours Evening (11AM to 7:30PM)(Union, Non-Exempt)

Keck Medicine of USC•Arcadia, CA

41d•$26 - $35•Onsite

About The Position

Under the direction of the Admitting Manager, the Patient Access Representative is responsible for interviewing incoming patients (inpatient, outpatient, and emergency department) to obtain all pertinent data for admission and produce a complete and accurate admission record. This includes medical record information, as well as demographic and financial related information. Is responsible for answering all inquiries related to admissions, collects deposits or payments, interacts with the nursing units and ancillary departments and provides directions to various areas within the hospital.

Requirements

High school diploma or equivalent
Minimum of 2 years of customer service skills required.
Must be BLS certified or must provide BLS certificate within 30 days of hire.
M.A.B. certification required. New hires must obtain within 6 months of hire.
Must be BLS certified each year.

Nice To Haves

Appearing professional in dress, grooming and hygiene.
Must be comfortable with sick patients.

Responsibilities

Interviewing incoming patients (inpatient, outpatient, and emergency department) to obtain all pertinent data for admission and produce a complete and accurate admission record, including medical record information, as well as demographic and financial related information.
Answering all inquiries related to admissions.
Collecting deposits or payments.
Interacting with the nursing units and ancillary departments.
Providing directions to various areas within the hospital.
Acknowledging patients or guests and their requests.
Assisting in the training of new employees.
Demonstrating awareness and sensitivity to the rights of patients and significant others.
Documenting any financial arrangements made in the patient’s account notes and notifying the Admitting Manager or Business Office Manager of all problem accounts that require special attention.
Exhibiting concern, tact and discretion in all working relationships.
Functioning with an awareness of safety issues and reporting unsafe issues appropriately.
Upholding the highest service standards regarding patient care.
Making patients’ needs the first priority.
Working and being cross trained in all areas of which includes, Inpatient, Outpatient, Bed Board, and Emergency Room.
Being familiar with the Hospital layout in order to direct patients or guests to the proper destination.
Pushing a wheelchair.
Meeting staffing needs of the department and being available to work overtime, holidays, and shift changes.
Remaining informed and compliant with HIPAA, EMTALA, the Fair Debt and Collection Practices Act, Medicare Secondary Payer, and other laws and regulations that govern Patient Financial Services.
Remaining informed regarding all PPO, HMO, and Medicare, Medi-Cal and indigent service programs and requirements for timely processing of claims.
Offering assistance promptly, cordially, and completely.
Summoning medical assistance when needed.
Monitoring patient valuables in accordance with Hospital policy and procedure.
Performing various other duties, as assigned.
Promoting unity and teamwork among co-workers and other departments.
Appropriately handling all confidential information while at work, as well as when away from the facility.
Completing the patient’s electronic medical record and ensuring that all appropriate paperwork is sent to the proper destination in a timely fashion.
Obtaining the Advance Directive information from inpatient, ER, OPS, and bed patients, and accurately entering data in the computer and on the Conditions of Admission.
Speaking with the patient in regard to their financial responsibility for the bill, collecting deposits on all self-paying patients and co-payments from patients whose insurance requires one.
Speaking to patients unable to meet their financial obligation at the time of service regarding the Hospital’s requirements and making financial arrangements, including completing a promissory note when necessary.
Collecting all patients related information to produce a complete and accurate patient admission record, including choosing the correct medical record numbers, gathering current patient data, photocopying insurance cards, identification cards, and other pertinent information, obtaining authorization, obtaining signatures on all appropriate forms, and obtaining accurate insurance and demographic information in order to create an accurate patient account record.
Understanding and participating in the organization-wide Performance Improvement Program through orientation, education, departmental, and inter-departmental quality control, and quality planning activities.
Understanding the Consent form, Advance Directive, and any other forms the patient is required to sign in order to accurately and clearly state the intention of each paragraph, ensuring patients are well informed before a signature can be obtained.
Meeting the department productivity goal of registering a minimum of 20 patients per shift, performing registrations timely within the department standard of 20 minutes, and maintaining an account accuracy rate of no less than 80%.
Completing and printing shift logs in the Emergency Department.
Performing, understanding, and demonstrating ability of all designated courses within 90 days of hire for new employees, and within 1 year of 02/12/2018 for current employees. Current employees must successfully pass a competency test every two years from that original date completed.