Patient Access Liaison I - (FT, Nights)
About The Position
Facilitates patient flow through the system from scheduling through registration check-in to provide patients with a one-touch registration and scheduling experience. Obtains demographic and financial information to ensure accurate patient identification and identify and secure appropriate payment sources. Performs registration, insurance eligibility verification, patient liability collection, scheduling, and admitting duties. Provides estimates for services when appropriate and receives and processes patient financial liability payments. This is a full-time overnight position, Tuesday through Friday, 10:00 p.m. to 8:30 a.m., including one summer and one winter holiday. The role may involve weekends, evenings, overnights, and holidays.
Requirements
- High school diploma and at least 2 years of job-related experience, or an associate degree and 6 months of job-related experience (the associate-degree option is preferred).
- At least 1 year of job-related experience is preferred.
- Basic Microsoft Word and Microsoft Excel skills.
- Customer service and organizational skills.
Nice To Haves
- Associate degree with 6 months of job-related experience.
- National Association of Healthcare Access Management (NAHAM) certification within one year of hire.
Responsibilities
- Greet patients, physicians, staff, coworkers, and guests promptly and professionally; check patients into the system and direct them based on appointment location, financial clearance, and counseling status.
- Acknowledge and assist patients with special needs while respecting confidentiality.
- Respond to telephone calls according to customer service standards and provide requested information to callers. When assigned to scheduling, help reduce abandoned calls, call length, and average speed to answer by using best practices and workflow improvements.
- Search for and select patients accurately in the hospital system according to Patient Identification procedures, maintaining the integrity of the Electronic Master Patient Index (EMPI).
- Establish and schedule service appointments for patients or physician offices according to scheduling system and clinical EMR protocols; contact patients when needed to obtain information or confirm appointments.
- Perform registration functions and enter accurate, complete demographic and financial information to support payment for services.
- Verify insurance eligibility and carry out payor requirements, including initiating online eligibility transactions and contacting payors for billing information, authorization, and service scripts when appropriate.
- Provide service estimates when appropriate, communicate patient liability, and actively solicit payment.
- Enter testing orders in the appropriate system when necessary, applying knowledge of coding, procedural protocols, and the charge description master.
- Obtain signatures for required organizational, state, and federal consents and notifications.
- Remain compliant with and knowledgeable about department policies and procedures.
- Fulfill compliance responsibilities related to HIPAA, EMTALA, and the Patient Bill of Rights.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
