Northside Cherokee Patient Access Event - June 15th - 10:00AM-3:00PM

Northside Hospital Inc. • Canton, GA

2d • Onsite

About The Position

Northside Cherokee is hosting a Patient Access Event on June 15th from 10:00 AM to 3:00 PM. This event is an opportunity for individuals seeking the next step in their career to meet in-person with hiring managers for multiple positions. These roles include full-time, part-time, and various other shifts. The event aims to fill positions such as Communication Systems Operator (PBX Operator), Patient Access Representative, Patient Access Representative Lead, Financial Counselor, and Room Control Representative. Each of these positions plays a crucial role in ensuring a seamless patient experience, upholding hospital standards, and maintaining effective communication between departments, patients, and families.

Requirements

• Six months’ clerical or customer service experience - preferably in a hospital or medical office.
• Excellent communication and strong customer service skills.
• Working knowledge and ability to perform accurately and efficiently on computer.
• Typing skills of 30 wpm.
• Minimum of two years’ experience in admitting with supervisory experience or related field.
• Demonstrated knowledge of admitting functions and responsibilities.
• Ability to work independently, and train and direct others.
• A. One (1) year experience in collection, OR B. Associate's degree in business.
• Demonstrated knowledge of medical terminology.
• Must be able to perform basic mathematical calculations.
• High School diploma or equivalent and one (1) year admitting experience, OR two (2) years office or clerical experience, OR an Associate's degree in Business.
• Must have completed a medical terminology course or assessment of an 80% or better.
• Must be able to type a minimum of 30 wpm or better.
• Ability to work independently and communicate tactfully.

Responsibilities

• Responsible for operating the hospital's telephone switchboard, managing incoming and outgoing calls efficiently, and ensuring effective communication within the facility.
• Facilitates the smooth and efficient registration process for pediatric, adult, and geriatric patients. Responsibilities include collecting and verifying patient and billing information, ensuring accuracy in records, and informing patients and families about hospital policies and procedures. Exceptional customer service skills are essential to maintain positive community relations.
• Performs all duties of the Patient Access Representative while also overseeing registration functions and personnel. This role requires strong leadership, effective coordination, and the ability to maintain professionalism and patience when interacting with patients, families, and the public.
• Acts as a liaison between the hospital, patients, and financial entities to facilitate payment arrangements and financial planning during pre-admission and inpatient care. Engages with Admitting, the Business Office, patients, and their families to provide financial guidance and assistance.
• Manages patient admissions, transfers, and discharges through the hospital’s computer system. This role requires professionalism, patience, and strong interpersonal skills to effectively interact with physicians, nurses, clinical departments, patients, and their families, ensuring smooth room assignments and transitions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree