Patient Access Associate 3

Inova Health System • Fairfax, VA

5d • Onsite

About The Position

Inova Cardiology - Fairfax is looking for a dedicated Patient Access Associate 3 to join the team. This role is full time, Monday to Friday from 9:00 am – 5:30 pm. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Requirements

• High School Diploma or GED
• 2 years of healthcare patient access experience, or 2 years of experience in healthcare revenue cycle.

Nice To Haves

• 2 years of experience with surgical scheduling
• 5 years of EPIC experience with patient services
• Bilingual in Spanish

Responsibilities

• Perform assigned duties related to patient admissions.
• Complete assigned activities related to patient scheduling for medical procedures.
• Verify and enter insurance information and authorization/referral requirements into databases.
• Counsel patients on financial liability.
• Ensure a safe patient care environment to the fullest potential, to achieve team goals.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Accepts and provides direct/honest feedback between team members in a non-punishing manner.
• Explains insurance benefits and patient liability through the use of appropriate communication methods/styles.
• Supports scheduling activities by conducting pre-service activities such as insurance verification/submission.
• Gathers information about customer complaints in a courteous and professional manner.
• Troubleshoots individual admission issues in collaboration with other departments/staff.
• Identifies and communicates payroll authorization and referral requirements.
• Delivers an acceptable volume of work with high levels of accuracy.

Benefits

• medical coverage
• dental coverage
• vision coverage
• robust team member wellness program
• Inova matches the first 5% of eligible contributions – starting on your first day.
• up to $5,250 per year in education assistance
• up to $10,000 for student loans
• 25 mental health coaching or therapy sessions, per person, per year, at no cost.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED