Patient Access Coordinator

BMC Software • Boston, MA

7d • $21 - $28

About The Position

The Patient Access Coordinator provides secretarial and office clerical support to physicians, nurses, and other healthcare providers in the Labor & Delivery unit. The coordinator greets patients and family members, registers patients, answers and directs telephone calls, obtains and verifies insurance information, schedules appointments, and updates patient dispositions. During the assigned shift, this role serves as the unit’s centralized focus for administration, information, and communications. Other duties may be assigned as needed.

Requirements

• High school education or GED.
• Demonstrated competence in speaking, reading, and writing English.
• Ability to accurately interpret and use medical terminology and abbreviations.
• Proficiency with computer software, including Microsoft Office (Word, Excel, Outlook, etc.) and hospital-wide systems such as SEM, IDX, and SDK.
• Ability to use and troubleshoot basic office equipment.
• Excellent interpersonal skills and ability to interact appropriately with nursing staff, patients, families and visitors, physicians, and other hospital staff in a fast-paced environment.
• Organizational skills to set priorities effectively and complete assigned work efficiently.
• Ability to apply basic administrative skills, including typing, filing, and telephone skills.
• Physical ability to meet core job requirements in accordance with the demands of the practice setting and patient populations regularly served.

Nice To Haves

• Multilingual skills beyond English in languages appropriate to the patient populations served by Boston Medical Center.

Responsibilities

• Provide secretarial and office clerical support to physicians, nurses, and other healthcare providers in the Labor & Delivery unit.
• Greet patients and family members.
• Register patients.
• Answer and direct telephone calls.
• Obtain and verify insurance information.
• Schedule appointments.
• Update patient dispositions.
• Serve as the unit’s centralized focus of administration, information, and communications during the assigned shift.
• Perform other duties as needed.

Benefits

• Medical, dental, vision, and pharmacy benefits.
• Contract increases.
• Flexible Spending Accounts.
• 403(b) savings matches.
• Earned time cash out.
• Paid time off.
• Career advancement opportunities.
• Resources to support employee and family wellbeing.

What This Job Offers

• Education Level: High school or GED