Patient Access Coordinator

University of Vermont Health Network•Middlebury, VT

10d•$57,325 - $85,259•Onsite

About The Position

The Patient Access Coordinator acts as a shift lead, mentor, and provides updates to the department operations team. Functions may include pre-registration, registration, financial clearance/advocacy, insurance management, estimates and health insurance enrollment. Under the direction of the Patient Access Supervisor/Manager, the coordinator will onboard new hires, providing training to department process, policy, and procedure; routinely mentors staff and provides follow-up training as needed. In addition, the coordinator will assist the Patient Access Supervisor by monitoring workload, process, and performance as well as delegate tasks and functions to ensure the department meets/exceeds performance metrics. They will work with leadership to create and maintain department resource materials and serve as the first point of contact for case escalation and daily operations. As needed, the coordinator will complete functional tasks, working to augment staffing as volumes increase or during times of short staffing. The coordinator must have the ability to resolve issues independently, provide guidance and support, serving as the content expert for their team. The coordinator may be assigned special tasks by the supervisor/manager and is expected to provide direction in lieu of the supervisor.

Requirements

Associates Degree (or a minimum of 3 years relevant health care experience combined with education).
CHAA certification.
3 or more years of experience in a leadership role, preferably in Access/Scheduling/Registration, Billing, and Financial Counseling with a customer service orientation.
Demonstrated ability to diffuse angry customers.
Ability to handle pressure.
Excellent verbal communication skills.

Nice To Haves

Prior experience with medical billing.

Responsibilities

Act as a shift lead and mentor.
Provide updates to the department operations team.
Perform functions such as pre-registration, registration, financial clearance/advocacy, insurance management, estimates, and health insurance enrollment.
Onboard new hires, providing training on department process, policy, and procedure.
Routinely mentor staff and provide follow-up training.
Assist the Patient Access Supervisor by monitoring workload, process, and performance.
Delegate tasks and functions to ensure the department meets/exceeds performance metrics.
Work with leadership to create and maintain department resource materials.
Serve as the first point of contact for case escalation and daily operations.
Complete functional tasks as needed to augment staffing during high volumes or short staffing.
Resolve issues independently, provide guidance and support, and serve as the content expert for their team.
Provide direction in lieu of the supervisor for assigned special tasks.