Patient Access Coordinator
About The Position
The Patient Access Coordinator is a critical link between patients and the Care Center, supporting a positive, organized, and efficient patient experience and operational efficiency. The role provides front-office administrative support, including greeting and registering patients, answering phones, collecting patient and insurance information, processing payments, scheduling appointments, completing medical-record requests, and responding to general questions. The position reports to the Office Manager. This is a full-time, 40-hour-per-week position in the Administration department at 4600 Hale Parkway, Suite 490, Denver, Colorado. The schedule is Monday through Friday, 7:30 a.m. to 4 p.m. Work includes regular communication with others, frequent desk and computer work, and prolonged periods preparing and analyzing data and figures. The role occasionally involves standing or walking, using hands and fingers for tasks such as typing and grasping, and reaching. Close visual acuity is required for computer use, reading, and operating standard office equipment.
Requirements
- High school diploma or GED.
- At least 1 year of administrative experience.
- Ability to perform the described physical demands, with or without reasonable accommodation.
Nice To Haves
- Previous experience in reproductive medicine or women's health.
- Prior experience with Athena.
Responsibilities
- Greet and welcome patients upon arrival, creating a positive and welcoming atmosphere.
- Scan insurance cards, picture identification, and prior medical records.
- Process co-pays, procedure pre-payments, and past-due balances before scheduled services are provided.
- Schedule or reschedule patient appointments, identify no-shows, and promptly communicate schedule changes.
- Monitor the Athena correspondence dashboard for returned mail.
- Complete eligibility work queues and identify incorrect insurance information or inaccurate Progyny eligibility status.
- Protect confidential information and patient medical records.
- Answer phone calls, take messages, and forward calls according to urgency.
- Contact patients who are missing New Patient paperwork two days before their appointments.
- Mail patient information and educational materials.
- Monitor faxes and distribute them to appropriate staff or departments.
- Maintain the lobby's appearance, open the Care Center, and turn on equipment before opening.
- Ensure the building is locked and secured at close of business.
- Perform other duties as assigned.
Benefits
- Generous paid time off and paid holidays.
- Medical, dental, and vision insurance; health benefits begin the first day of the month following the start date.
- 401(k) plan with company match, beginning the first of the month following two months of service.
- Basic and supplemental life insurance.
- Employee Assistance Program.
- Short-term disability.
- Flexible spending accounts, including dependent care and commuter benefits.
- Health Savings Account.
- CCRM-paid family medical leave, eligible after one year.
- Supplemental options including critical illness, hospital indemnity, and accident coverage.
- Professional development, job training, and cross-training opportunities.
- Potential for overtime pay at time and a half.
- Rewards may include an annual bonus, flexible work arrangements, and region-specific benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
