Patient Access Coordinator

Hanger, Inc. • Canton, TX

3d

About The Position

The Patient Access Coordinator manages front office operations to ensure a seamless experience for patients, staff, and referral sources. The role includes welcoming and assisting patients, handling check-in and walk-in registrations, verifying patient and insurance information, collecting payments, scheduling follow-up appointments, and supporting patients with information about clinic services and resources. The coordinator also works with the Revenue Cycle Management team and maintains accurate electronic health records.

The position requires strong communication and computer skills, customer service or administrative experience, and the ability to work with individuals with disabilities. The coordinator is expected to act with integrity, keep patients at the center of their work, collaborate openly, adapt and innovate, and focus on excellent outcomes.

Requirements

• High school diploma or equivalent combination of education and experience.
• Less than one year of customer service, administrative, or related experience.
• Must have, or be eligible to obtain, a valid driver’s license and have a driving record meeting Hanger’s Motor Vehicle Safety Policy and Procedures standards.
• Strong interpersonal, oral (including telephone), and written communication skills.
• Ability to type 30 words per minute accurately.
• Ability to work with handicapped individuals.
• Understanding of the Alpha filing system.
• Ability to use a computer, including Windows-based software and email.
• Ability to use necessary office equipment, including facsimile machines, calculator, postage machine, and copier.
• Act with integrity, honesty, transparency, and respect.
• Keep the patient at the center of work and build lifelong trust.
• Foster open collaboration and constructive dialogue.
• Continuously innovate solutions and respond to change.
• Focus on superior outcomes and calibrate work processes for outstanding results.

Nice To Haves

• Experience in a receptionist position or experience with medical front office procedures.
• Understanding of medical reimbursement and terminology and front office (receptionist) duties.
• Be at minimum a good fit for the job as determined by the Talent Sorter assessment; Hanger will administer the assessment as part of the selection process.

Responsibilities

• Greet and assist patients upon arrival, provide information on wait times, and address inquiries at the front desk or reception area.
• Verify and update patient demographics and insurance details during check-in, and handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and co-insurance.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Provide information about clinic services, patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

Benefits

• Competitive compensation packages.
• 8 paid national holidays and 4 additional floating holidays.
• PTO that includes vacation and sick time.
• Medical, dental, and vision benefits.
• 401k savings and retirement plan.
• Paid parental bonding leave for new parents.
• Employee referral bonus program.
• Mentorship programs for mentors and mentees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED