Patient Access Coordinator
About The Position
The Patient Access Coordinator provides operational, auditing, and implementation support to the Patient Access Manager. This role supports daily departmental functions while ensuring compliance with organizational policies, the Employee Handbook, and Patient Access standards. The coordinator assists with auditing workflows, monitoring performance, and supporting the implementation of process improvements and departmental initiatives across all Patient Access areas. The duties are to be performed in a highly confidential manner, in accordance with the mission, values and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide high quality of care, service and kindness toward all patients, staff, physicians, volunteers and guests.
Requirements
- Minimum of two (2) years of Patient Access or healthcare registration experience.
- Working knowledge of insurance plans, referrals, authorizations, and financial counseling workflows.
- Experience with hospital registration systems (Cerner, STAR, Meditech, or equivalent).
- Demonstrated ability to audit workflows and support operational improvements.
- Strong organizational, communication, and problem-solving skills.
- Ability to provide excellent customer service at all times required.
Responsibilities
- Support the Patient Access Manager with daily operational oversight and departmental coordination.
- Assist with implementation of new workflows, policies, and process improvements.
- Monitor staffing coverage, patient volume, and service levels; escalate operational risks or concerns as appropriate.
- Serve as a resource for frontline staff and assist in resolving operational issues.
- Perform additional operational duties as assigned in support of departmental needs.
- Conduct routine audits of Patient Access workflows, including registration accuracy, insurance verification, eligibility, documentation, and financial practices.
- Identify trends, deficiencies, and compliance gaps; report findings to the Patient Access Manager.
- Support corrective action plans and perform follow-up reviews to ensure compliance and sustainability.
- Perform and support Patient Access functions as needed, including: Patient registration and insurance verification, Eligibility and authorization tracking, Copayment, deductible, and self-pay collection support, Financial counseling referrals.
- Monitor work queues, incomplete registrations, and error reports to support timely resolution and revenue integrity.
- Ensure adherence to Employee Handbook standards, Attendance, conduct, and professionalism expectations, HIPAA and patient privacy regulations, EMTALA.
- Support onboarding, training, and reinforcement of standard workflows.
- Provide real-time guidance and coaching within scope of role.
- Assist with departmental projects and system initiatives.
- Support rollout and adoption of new workflows, tools, and technologies.
- Track implementation progress and report issues or barriers to leadership.
- Serve as a liaison between frontline staff and leadership during implementation phases.
- Communicate professionally with patients regarding insurance coverage, financial responsibility, and registration processes.
- Address routine patient inquiries and escalate complex concerns appropriately.
- Maintain a patient-centered approach while supporting operational efficiency.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
