Patient Access Coordinator

Trinity Health•Pontiac, MI

21d•$19 - $26•Onsite

About The Position

The Patient Access Coordinator provides leadership and support to the patient access team, overseeing workflow and functions in accordance with experience, education, and applicable standards. The role assumes expanded responsibility, including delegating work, participating in policy and procedure development and improvement, and working with leadership to maintain efficient operations and quality. The coordinator may assist with team selection, orientation, and performance feedback and works cooperatively to meet customer needs and operational goals. This position is in Emergency Registration at Trinity Health Ann Arbor. It is fully onsite, full time at 36 hours per week, with an 11:00 a.m.–11:30 p.m. evening shift. The schedule includes every other weekend and a holiday rotation.

Requirements

High school graduate or equivalent/GED.
At least three years of experience with competency in patient access, pre-service, and/or registration.
Ability to obtain national certification in HFMA CRCR and/or NAHAM CHAA within one year of hire.

Nice To Haves

Previous leadership experience.
Knowledge of federal or state government agencies and programs, including Medicare, Medicaid, VA, or Charity Care; or experience with patient management and healthcare accounts receivable within the revenue cycle.

Responsibilities

Support patient access team operations and provide leadership to colleagues.
Oversee workflow and functions, assume expanded responsibilities, and delegate work as appropriate.
Participate in developing and improving policies and procedures.
Work with leadership to maintain efficient and effective operations and quality in daily work.
May partner with leadership on team selection, orientation, and performance feedback.
Work cooperatively to meet customer needs and operational and performance goals.
Work cross-functionally to assist the manager or supervisor with operations and staffing across Patient Access areas, including registration, scheduling, financial clearance, and the emergency department.
Coordinate and prioritize patient flow to distribute workload among Patient Registration Representatives and support customer service, patient safety, and patient throughput.
Assist in developing policies and procedures for patient information, wayfinding, office management, patient registration, financial screening, point-of-service collections, patient check-in, and patient placement.
Lead and coordinate onsite orientation for new colleagues, participate in ongoing colleague education, and recommend performance evaluation considerations to management.