Patient Access Coordinator

BHS•Shelbyville, KY

24d

About The Position

Baptist Health Medical Group is seeking a friendly, organized, and customer-focused Patient Access Coordinator for its Primary Care team in the Louisville area. The role is based in Shelbyville, Kentucky, and is full-time on first shift. The coordinator helps ensure patients have a smooth and welcoming experience when they arrive at or call the office, supporting efficient patient access and registration operations.

Requirements

High school diploma or equivalent.
Previous experience in a medical office or healthcare setting.
Knowledge of medical terminology.
Strong computer and data entry skills.
Excellent communication and interpersonal skills.
Ability to multitask while maintaining accuracy and attention to detail.
Positive attitude and commitment to delivering exceptional patient care.

Responsibilities

Welcome patients and provide outstanding customer service in person and over the phone.
Register patients accurately by collecting demographic, insurance, and visit information.
Verify insurance eligibility, Medicare compliance, and patient benefits before appointments.
Pre-register patients and discuss insurance benefits and financial responsibilities.
Calculate patient responsibility estimates and collect point-of-service payments, explaining payment expectations and available payment options.
Maintain accurate patient records and update information as needed.
Use patient access and registration software to support efficient office operations.
Ensure compliance with state, federal, and organizational regulations related to patient access services.
Complete ongoing education and training requirements.
Perform additional administrative duties as needed to support the team.