Patient Access Coordinator

Boston Medical Center • Boston, MA

5d

About The Position

Provides secretarial and office clerical support to a team of physicians, nurses, and other healthcare providers within the Labor & Delivery unit. Greets patients and family members; registers patients; answers and directs telephone calls; obtains and verifies insurance information; schedules appointments; and updates patient dispositions. Serves as the unit's centralized focus of administration, information, and communications during the assigned shift. Performs other duties as needed.

Requirements

• High school education or GED.
• Demonstrated competence in speaking, reading, and writing English.
• Ability to accurately interpret and use medical terminology and abbreviations.
• Proficiency with computer software, including Microsoft Office (Word, Excel, Outlook, etc.) and hospital-wide systems such as SEM, IDX, and SDK.
• Ability to use and troubleshoot basic office equipment.
• Excellent interpersonal skills and ability to interact appropriately with nursing staff, patients, families and visitors, physicians, and other hospital staff in a fast-paced environment.
• Organizational skills to set priorities effectively and complete assigned work efficiently.
• Ability to apply basic administrative skills, such as typing, filing, and telephone skills.
• Physical ability to meet core job requirements in accordance with practice-setting demands for the patient populations regularly served.

Nice To Haves

• Multilingual skills beyond English in languages appropriate to the patient populations served by Boston Medical Center.

Responsibilities

• Provide secretarial and office clerical support to physicians, nurses, and other healthcare providers in the Labor & Delivery unit.
• Greet patients and family members.
• Register patients.
• Answer and direct telephone calls.
• Obtain and verify insurance information.
• Schedule appointments.
• Update patient dispositions.
• Serve as the unit's centralized focus of administration, information, and communications during the assigned shift.
• Perform other duties as needed.

Benefits

• Medical, dental, vision, and pharmacy benefits
• Contract increases
• Flexible Spending Accounts
• 403(b) savings matches
• Earned time cash out
• Paid time off
• Career advancement opportunities
• Resources to support employee and family wellbeing

What This Job Offers

• Education Level: High school or GED