Patient Access Coordinator - Spokane

Pure Infusion•Spokane Valley, WA

About The Position

Pure Infusion is seeking a Patient Access Coordinator (PAC) to support patients receiving biologic infusions at its Spokane clinic. The role involves calling, scheduling, and welcoming patients, as well as coordinating care, orders, and documentation with referring practices and the local Market Executive. Patients are referred by specialty physicians for infusion treatment of autoimmune disorders or primary deficiencies. The coordinator works closely with patients and staff to ensure each visit runs smoothly and contributes to a comfortable, concierge-level patient experience. The position is suited to a self-directed, honest, patient-focused person who can work across a fast-growing healthcare organization and collaborate with nurses and other team members virtually.

Requirements

High school diploma or equivalent.
Proficiency in CRM and EMR software systems.
BLS certification within 30 days of hire.
Eligibility to meet U.S. employment requirements.
Excellent communication skills with patients, colleagues, and referring practices.
Strong customer service skills in phone and in-person settings.
Comfort with various software applications.
Ability to work in a fast-paced environment and take on multiple roles.
Honesty, integrity, and a strong commitment to patients and teamwork.

Nice To Haves

Medical environment experience.

Responsibilities

Call, schedule, and welcome patients into the clinic for biologic infusions.
Coordinate care, orders, and documentation with referring practices and the local Market Executive.
Work with patients and staff to ensure every detail of patient visits goes smoothly.
Collaborate virtually with nurses and other team members.
Provide a comfortable, concierge-level experience for patients.