Patient Access Coordinator

South Shore Health•Weymouth, MA

16d•$20 - $27•Onsite

About The Position

Under the guidance and direction of the Patient Access Supervisors, employees in this position are the initial point of contact for patients entering the Health System for care. This role requires exceptional customer service skills, the ability to maintain the highest level for professionalism with each interaction, and ability to support those with diverse cultural needs. This role supports multiple technical tasks needed to ensure patients are appropriately identified, registered, and scheduled for their care needs.

Requirements

Exceptional customer service skills
Ability to maintain the highest level of professionalism with each interaction
Ability to support those with diverse cultural needs
Supports multiple technical tasks needed to ensure patients are appropriately identified, registered, and scheduled for their care needs.
Minimum one (1) year admitting experience to become proficient.
Computer experience required.
Strong telephone and interpersonal communication skills.
Demonstrated skills in customer service.
Knowledge of medical insurance.
Able to demonstrate problem solving and critical thinking skills.

Nice To Haves

High school diploma preferred
Two (2) years of college preferred

Responsibilities

Function with ease in all areas of Patient Access Department, meeting department standard of 98% accuracy rate when identifying, scheduling, and registering patients.
Able to collect 30% of eligible copayments.
Monitor and manage workflow as directed in the health system's EHR.
Display an understanding/sensitivity to each patient's unique cultural needs, demonstrating independence, proficiency, and accuracy with all scheduling and registration processes ensuring all regulatory and compliance requirements are maintained.
Coordinate Bed Placement Activities, collaborating with Patient Flow Facilitators and Nursing Leadership to prioritize appropriate location of care, monitor bed occupancy, and act as a point of contact for physicians and nursing staff on patient information and placement.
Manage Floor Manager/Emergency Department activities including monitoring bed requests, assembling necessary paperwork, enforcing physician suspension lists, supporting patient arrival for care, and supporting patient flow during system downtimes.
Manage Death Process, including completing accurate Death Certificate Worksheets, contacting the State Medical Examiner, monitoring and communicating with the New England Organ Bank, assuring death certificates are completed accurately 100% of the time, performing chart reviews, and releasing to Funeral Directors per Mass General Laws.
Embrace technological solutions to work processes and practices, functioning using department computer programs, understanding computer downtime processes, reviewing and analyzing insurance eligibility system responses, and managing own API (timecard) system.
Foster a “Culture of Safety” through personal ownership and commitment to a safe environment by adhering to patient identification policies/procedures, understanding roles during hospital codes, adhering to universal precautions and respiratory etiquette guidelines, and demonstrating completion of NIMS 100 training.
Effectively manage scheduling requests, ensuring patients are properly identified in the health system's EHR and scheduled to the appropriate appointment type.
Accurately and independently schedule required appointment types, and accurately schedule, cancel, reschedule, and manage waitlists for designated areas.
Work independently to complete daily assignments.
Complete with 98% accuracy all required registration items, including demographic requirements, patient identification practices, scanning and photographing of required patient information, interpreting and leveraging insurance eligibility systems, and leveraging financial counseling teams as needed.
Accurately check patients in for elective, emergent, and urgent care.