Patient Access Coordinator

Hanger, Inc.•Louisville, KY

25d

About The Position

The Patient Access Coordinator manages front office operations to provide a seamless experience for patients, staff, and referral sources. The role includes welcoming patients, supporting intake and payment processes, scheduling appointments, maintaining accurate electronic health records, and coordinating with the Revenue Cycle Management team. The ideal candidate has front desk or reception experience, strong communication skills, and computer proficiency.

Requirements

High school diploma or an equivalent combination of education and experience.
Less than one year of customer service, administrative, or related experience.
Must have or be eligible to obtain a valid driver's license and have a driving record within Hanger's Motor Vehicle Safety Policy and Procedures standards.
Strong interpersonal, oral (including telephone), and written communication skills.
Ability to key 30 words per minute accurately.
Ability to work with handicapped individuals.
Understanding of the Alpha filing system.
Ability to use a computer, including Windows-based software and email.
Ability to use necessary office equipment, including facsimile machines, calculators, postage machines, and copiers.
Act with integrity, honesty, transparency, and respect.
Keep the patient at the center of work and build lifelong trust.
Foster open collaboration and constructive dialogue.
Continuously innovate solutions and influence and respond to change.
Focus on superior outcomes and calibrate work processes for outstanding results.

Nice To Haves

Receptionist experience or experience with medical front office procedures.
Understanding of medical reimbursement and terminology and front office (receptionist) duties.
A good fit for the job as determined by the Talent Sorter assessment; Hanger will administer the assessment as part of the selection process.

Responsibilities

Greet and assist patients upon arrival, provide information about wait times, and respond to inquiries at the front desk or reception area.
Verify and update patient demographic and insurance information during check-in, and handle walk-in registrations.
Collect patient payments, including deductibles, copays, and co-insurance.
Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
Provide information about clinic services, patient experience programs, support groups, and other resources.
Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
Maintain accurate and complete electronic health records for all patients.