Patient Access Coordinator

BHS•Louisville, KY

24d

About The Position

Baptist Health Medical Group is hiring a Patient Access Coordinator for its Primary Care team in the Louisville area. The role helps ensure patients have a smooth, welcoming experience when they arrive at or call the office. The coordinator provides customer service, completes patient registration and insurance-related tasks, discusses financial responsibilities, and supports efficient office operations while following applicable regulations.

Requirements

High school diploma or equivalent.
Previous experience in a medical office or healthcare setting.
Knowledge of medical terminology.
Strong computer and data entry skills.
Excellent communication and interpersonal skills.
Ability to multitask while maintaining accuracy and attention to detail.
Positive attitude and commitment to delivering exceptional patient care.

Responsibilities

Welcome patients and provide customer service in person and over the phone.
Register patients accurately by collecting demographic, insurance, and visit information.
Verify insurance eligibility, Medicare compliance, and patient benefits before appointments.
Pre-register patients and discuss insurance benefits and financial responsibilities.
Calculate patient responsibility estimates and collect point-of-service payments while explaining payment expectations and available payment options.
Maintain accurate patient records and update information as needed.
Use patient access and registration software to support office operations.
Ensure compliance with state, federal, and organizational regulations related to patient access services.
Complete ongoing education and training requirements.
Perform additional administrative duties as needed.