Patient Access Coordinator

Achievement Center of LECOM Health • Erie, PA

25d • $17 - $19

About The Position

The Patient Access Coordinator serves on a centralized triage and referral line under Project LAUNCH. The role provides centralized scheduling, manages referrals, and helps clients and families access resources to support their service needs and mental health. The coordinator uses a trauma-informed and culturally competent approach to understand and work with people seeking mental health support. Through phone triage assessments, the coordinator gathers information and helps individuals and families connect with needed services and support, including information about resources not provided through the LECOM Health System.

All duties are performed with strict confidentiality and in compliance with HIPAA and applicable agency, state, and federal rules. The position reports to the Centralized Access Supervisor and completes assigned action steps toward the goals and objectives set out in the Project Narrative. This is a part-time position of 25–30 hours per week, scheduled Monday through Friday, with flexibility in work hours to accommodate program and business needs.

Requirements

• High school diploma or GED.
• Two years of experience working in social serving systems.
• Strict confidentiality and compliance with HIPAA and applicable agency, state, and federal rules.

Nice To Haves

• Associate’s degree or higher in medical billing or a human services field.
• Additional experience in a social serving system in customer service, patient registration, or medical billing.
• Multilingual skills or cultural diversity experience; bilingual individuals are encouraged to apply.

Responsibilities

• Assess the needs of children, adults, and families while adhering to HIPAA and confidentiality requirements as part of a centralized intake and referral line.
• Process referrals from individuals, families, internal LECOM providers or programs, and external stakeholders; gather information about service needs and preferences; and inform referral sources of barriers to timely linkage to care.
• Complete client registration, authorization, and eligibility determinations.
• Provide families with information about available LECOM Behavioral Health or Physical Health services and explain steps to access care.
• Schedule appointments as assigned to help individuals and families complete intake assessments or evaluations needed to access care.
• Apply trauma-informed perspectives and practices in work activities and interactions.
• Support the agency’s mission and values and contribute positively to workplace culture by demonstrating behaviors consistent with its Guiding Principles.
• Participate in required SAMHSA meetings, audits, trainings, or other assigned events.
• Participate in committees, other grants, and special projects, and perform other duties as assigned.
• Maintain professional relationships with community service providers, stakeholders, and referral sources.

Benefits

• Semi-annual vacation accrual for employees working at least 15 hours per week over a six-month period.
• Professional development opportunities and a dedicated training budget.
• 403(b) Savings Plan with company match up to 6% of the employee’s contribution after one year of service, subject to the stated hours-of-service requirement; returning employees may receive the match immediately or earlier than one year.
• Work/life balance and wellness support.
• Eligibility for Public Service Loan Forgiveness as an employee of a recognized 501(c)(3) nonprofit.
• Tuition discounts through Purdue University Global: 14% on master’s degree programs and ABA certificates, and 20% on undergraduate programs, with specified discounts also available to immediate family members.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED