Patient Access Coordinator OI Rockwall

Hunt Regional Healthcare•Rockwall, TX

12d•Onsite

About The Position

Supports and is responsible for the daily management of the Registration areas at Hunt Regional. Focus is placed on customer service, day to day operations, staffing, quality management and upfront (point-of-service) collections. Interpret and ensure compliance guidelines are followed according to federal regulations. Assist with special projects as needed.

Requirements

High School graduate or equivalent.
Three year's experience in a patient access, registration and insurance environment.
Experience with automated systems.
Must possess good patient and customer service skills.
Demonstrates leadership skills.
Ability to be a motivator, initiator and "team builder".
Must be able to set and achieve goals.
Knowledge of Payer guidelines.
Computer knowledge.
Ability to operate office equipment, such as copy machines, fax machine and printers.
Ability to interpret and generate written correspondence utilizing proper grammar, spelling and composition skills.
Must have good written and verbal communication skills.

Nice To Haves

Supervisory skills.
Some college.
Medical terminology.

Responsibilities

Supports and is responsible for the daily management of the Registration areas at Hunt Regional.
Focuses on customer service, day to day operations, staffing, quality management and upfront (point-of-service) collections.
Interprets and ensures compliance guidelines are followed according to federal regulations.
Assists with special projects as needed.
Reinforces HMHD's values and promotes HMHD's Compliance Plan and understanding of applicable laws and standards.
Ensures department employees attended (in a timely manner) the compliance training in accordance with HMHD policies.
Assists the Compliance Officer and the Executive Compliance Committee in identifying "high risk" issues within his/her department.
Complies with all HIPAA standards.
Responsible and accountable for internal and /or external customer service outcomes.
Demonstrates knowledge regarding the overall registration flow, to include other department modules.
Researches and completes Unbilled Reports and Claims Rejection Reports on a weekly basis.
Addresses and returns patient inquiries or concerns in a timely manner.
Implements strategies to reduce overall registration error rate.
Generates and interprets reports to take advantage of resources.
Focuses on constantly improving upfront collections.
Interprets and ensures compliance guidelines are followed according to federal regulations and payer guidelines with a focus on Registration and Collections.
Completes Month End duties, to include the completion of QA stats, and other pertinent information in a timely manner.
Assists others when questions and/or concerns about responsible areas are expressed.
Works in tandem with staff as well as other departments.
Maintains adequate staffing and serves as back-up Registrar as needed.
Demonstrates an overall understanding of the Revenue Cycle.
Updates insurance information timely and enters accurate and thorough comments on patient accounts.
Responsible for being "on call" for Patient Access and responding in a timely manner.
Resolves issues and/or concerns amicably in a timely manner.
Involves PFS Leaders when needed.
Promotes and demonstrates excellent customer service at all times with internal and external customers to include patient, family members, physicians, co-workers and all other customers.
Communicates effectively and expresses ideas clearly, actively listens and follows appropriate channels of communication.
Adapts and is responsive to change.
Uses time clock accurately and is punctual on a consistent basis.
Demonstrates a positive attitude in all assigned tasks and towards others.
Follows "Call-In" policy by notifying PFS Leader of absence.
Adheres to hospital and department dress code.
Maintains a professional appearance at all times.
Consistently contributes to the achievement of excellence in healthcare through the quality and caring values of the mission and vision of Hunt Memorial Hospital District.
Performs special duties and projects as assigned.