Patient Access Coordinator

Trinity Health•Pontiac, MI

20d•Onsite

About The Position

The Patient Access Coordinator provides leadership and support to the patient access team, overseeing workflow and functions in accordance with experience, education, and standards. The role includes expanded responsibility, such as delegating tasks, participating in policy and procedure development and improvement, and working with leadership to maintain efficient and effective operations and quality in daily work. The coordinator may also partner with leadership on team selection, orientation, and performance feedback, while helping ensure customer needs and operational goals are met. This is a fully on-site, full-time position in Emergency Registration at Trinity Health Ann Arbor. The schedule is an 11:00 a.m.–11:30 p.m. evening shift, every other weekend, with a holiday rotation, for 36 hours per week. The listed pay range is $19.45–$26.02 per hour.

Requirements

High school graduate or equivalent/GED.
At least three years of experience with competency in patient access, pre-service, and/or registration.
Ability to obtain HFMA CRCR and/or NAHAM CHAA national certification within one year of hire.

Nice To Haves

Previous leadership experience.
Knowledge of federal or state government agencies or programs, including Medicare, Medicaid, VA, or Charity Care; or experience in patient management and healthcare accounts receivable within the revenue cycle.

Responsibilities

Assist the manager or supervisor with operations and staffing across Patient Access areas and activities, including registration, scheduling, financial clearance, and the emergency department.
Coordinate and prioritize patient flow to distribute workload among Patient Registration Representatives and support customer service, patient safety, and patient throughput.
Assist in developing policies and procedures for patient information, wayfinding, office management, patient registration, financial screening, point-of-service collections, patient check-in, and patient placement.
Lead and coordinate onsite orientation for new colleagues.
Participate in ongoing colleague education and recommend performance evaluation considerations to management.
Work with leadership to maintain efficient and effective operations and support quality in daily operations.
Participate in developing and improving policies and procedures.
Help ensure customer needs are met and operational and performance goals are achieved.