Patient Access Coordinator

PT Solutions Physical Therapy • Plano, TX

25d • $19 - $22

About The Position

PT Solutions Physical Therapy is a clinician-founded, mission-driven physical therapy practice focused on expanding access to quality care. The Patient Access Coordinator is the first point of contact for patients and helps create a positive, efficient clinic experience by managing patient arrival and departure, payments, documentation, and communication with care teams. The role supports accurate patient information and daily clinic operations. PT Solutions offers ongoing training, mentorship, and opportunities for advancement. The position is full-time, 40 hours per week, with a pay range of $19–$22 per hour. The clinic assignment may be at any clinic in the region.

Requirements

• High school diploma or GED at minimum; documentation of the highest level of education obtained is required.
• Strong communication and customer service skills.
• Ability to multitask and prioritize effectively in a busy clinic environment.
• Accuracy and attention to detail.
• Ability to collect payments and confidently discuss financial responsibility.
• Proficiency in Microsoft Office and comfort using multiple software systems.
• Professional, empathetic, and patient-centered approach.
• Ability to follow workflows, protocols, and compliance requirements.
• Strong problem-solving and conflict-resolution skills.
• Ability to work independently and as part of a team.
• Must meet compliance, background check, and onboarding requirements.

Nice To Haves

• 1–2 years of customer service or healthcare front office experience preferred.
• Experience using EMR systems and scheduling platforms strongly preferred.

Responsibilities

• Greet patients, manage check-in and check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and electronic medical record documentation.
• Assist patients with questions and address concerns professionally to deliver a positive experience.
• Follow HIPAA requirements, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations and special projects, and provide coverage support as needed.

Benefits

• Competitive compensation with the ability to earn performance-based incentives.
• Professional development through strategic internal platforms.
• Opportunity for career progression with a nationwide physical therapy practice.
• Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual, depending on state laws.
• Reimbursement for endurance race entry fees.
• Ongoing training and mentorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED