Patient Access Coordinator

PT Solutions Physical Therapy • Riverview, FL

20h • $17 - $18

About The Position

The Patient Access Coordinator is the first point of contact for patients and supports a positive, efficient clinic experience. The role manages patient check-in and check-out, payments, documentation, scheduling, and communication between patients and care teams. It also supports accurate patient information and day-to-day clinic operations. PT Solutions provides ongoing training, mentorship, and opportunities for career advancement.

Requirements

• High school diploma or GED; documentation of the highest level of education obtained is required.
• Strong communication and customer service skills.
• Ability to multitask and prioritize effectively in a busy clinic environment.
• Accuracy and attention to detail.
• Ability to collect payments and confidently discuss financial responsibility.
• Proficiency in Microsoft Office and comfort using multiple software systems.
• Professional, empathetic, patient-centered approach.
• Ability to follow workflows, protocols, and compliance requirements.
• Strong problem-solving and conflict-resolution skills.
• Ability to work independently and as part of a team.
• Must meet compliance, background check, and onboarding requirements.

Nice To Haves

• 1–2 years of customer service or healthcare front office experience preferred.
• Experience using EMR systems and scheduling platforms strongly preferred.

Responsibilities

• Greet patients; manage check-in and check-out; verify information; and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and electronic medical record documentation.
• Assist patients with questions and address concerns professionally to deliver a positive patient experience.
• Follow HIPAA, insurance, and documentation requirements.
• Coordinate with therapists and internal teams to support care and resolve access or scheduling issues.
• Assist with clinic operations and special projects, and provide coverage support as needed.

Benefits

• Competitive compensation with the ability to earn performance-based incentives.
• Professional development through strategic internal platforms.
• Career progression opportunities within a nationwide physical therapy practice.
• Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual, dependent on state laws.
• Reimbursement for endurance race entry fees.
• Ongoing training and mentorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED